Longo Lexus Auto Repair Service

very good

David parada is so nice and professional

Very organized and professional service personnel.

Excellent service. Thanks!

Quick service, friendly & well organized. Thank you for caring about customers & customer service:)

Man Wong has been my service person for a while. He always keeps me updated on the progress of my car. When there has been a problem with the repair he takes care of it. I appreciate his service!

Jim helped to clearly and efficiently navigate the cumbersome policies and practices of the technicians and schedulers. Went out of his way to try to make things right. Kept me apprised of the delays and why they were happening. Much appreciated. Thanks.

The service consultant was speaking in a tone that seemed disrespectful. He was obviously annoyed that I did not know my car has to be running to charge the battery. His choice of words like "you have to understand," along with his upset tone and body gesture (side to side head shake to indicate disapproval) did not leave me with a good first impression. Just the way he was speaking to me makde me feel stupid. I'd like to say that the general public obviously does not know as much as we'd like to regarding the auto industry. The issue of jumpstartung the car was brought up a few months prior, and when I stated the car passed the battery check at that time, the consultant was very positive when he was telling me that the jumpstarting was because the car is not being driven long distance so the battery is not charging. He was telling me he's seen many people with my situation and that I "fit within that group." I was also told that my vechile would need a day at the shop, I received no updates on the promised day. I had to call in to check the status of my car. The battery ended up getting replaced because it did not pass the test. The consultant was speaking in a much more friendlier tone/seemed more polite over the phone that day. I don't know if it is because he was wrong about what he had said before and is trying to make up for it. Overall, my first encounter with this consultant left me irritated and upset. The second encounter was much better experience.

I'm very pleased with the service and how my GX is running now. Man Wong has for the past 5 years giving me the up most quality of service a customer could only ask for. He and his team is awesome !!!

Absolutely awesome service even in the midst of pandemic and on the busy Saturday! Love love my dealership!

Job's done nicely and we're satisfied.

Francis did an excellent job listening to my concerns about my vehicle and did a great job working on all the issues regarding my car.

Very good service, extremely satisfied

Excellent customer service !!

The service was great, especially the loaner department, he was very friendly, helpful and professional.

I was very pleased Francis was very professional and helpful

The service was fast and solved my car issues thanks

Thank you for helping me, John!! Your effective work is highly appreciated.

Good sevice

The repair was on my to do list, which I would review with Edgar everytime would take my car in for other scheduled maintenance services. I am greatful that Edgar was able to schedule the repair before yearend and now the 2008 drives like new. THANK YOU!