My service representive was prerfectly fine. I wanted to comment on the time it took to get checked in and getting my pre-appointment loan car. It took over an hour and half for this process. I would expect Lexus to have a much faster turn around time in this regard. I was very dissatisfied with the wait times
4/17/2017
Anita B. VERIFIED CUSTOMER
Excellent service as usual
4/17/2017
SHARON C. VERIFIED CUSTOMER
Frances Saldana, my service rep helped explained what is needed for my car. I always ask for Frances
4/17/2017
NATALIA P. VERIFIED CUSTOMER
Thank you Monica. Excellent worker. She was on top of the service. Been very gentle. Thank you Longo for having this excelente worker at your services.
4/17/2017
Anthony C. VERIFIED CUSTOMER
Great!
4/17/2017
Cesar R. VERIFIED CUSTOMER
The time estimated to finish the job is accurate so there was no time wasted for us to wait idly. The car came back cleaner and the gas topped off, which we noticed after we left. Eric is efficient & courteous. Thanks.
4/17/2017
Scott T. VERIFIED CUSTOMER
Conscientious and friendly, kept us informed of how it was going and completed the service. Very glad to work with him
4/17/2017
Edmund W. VERIFIED CUSTOMER
Eric was and has always been extremely helpful. He greets me immediately upon seeing me and processes me thru very quickly.
4/17/2017
Roland Y. VERIFIED CUSTOMER
Great customer service by Man!
4/17/2017
Erika C. VERIFIED CUSTOMER
I left my car overnight and did not get a loaner and did not have a car to get to work I'm not happy about it
4/16/2017
Lanny D. VERIFIED CUSTOMER
David was very efficient and knowledgeable in answering my questions and concerns. Thanks, David!
4/16/2017
Erik M. VERIFIED CUSTOMER
Everything was great from beginning to end! Monica was great!
4/16/2017
Jay L. VERIFIED CUSTOMER
Good person. Helpful
4/16/2017
PATRICIA H. VERIFIED CUSTOMER
David was very helpful & kept me updated.
4/16/2017
Debra A. VERIFIED CUSTOMER
Jennifer is always wonderful to work with.
She is timely, efficient , knowledgeable and friendly.
Longo Lexus IS lucky to have her.
Christian in loan car dept was great, too.
He was able to get me an NXto drive, as I had requested.
I have joint issues so a SUV works better for me. I also am looking at replacing my RX in the next year so this gave me an opportunity to compare the two.
Longo always has excellent service!
4/16/2017
Jonathan H. VERIFIED CUSTOMER
Jennifer was very sweet and helpful.
4/16/2017
FRANK F. VERIFIED CUSTOMER
I appreciate Eric giving me top
Quality service every time I go to
Get my car serviced.
4/16/2017
Chris L. VERIFIED CUSTOMER
Kelly is extremely knowledgeable and thoughtful. They always gave me the feeling that he was trying his best to help me in anyway that he could. I feel that I could always count on him to solve any problem about my Lexus. Excellent service and excellent experience. Five stars *****.
4/16/2017
Deepak P. VERIFIED CUSTOMER
Jennifer did an excellent job! She followed up on my prepaid service issue and resolved my questions.