Pleasant experience, no hassle and very straight forward. Appreciated the extra mile of providing an Uber pick up from my home to the dealership. This is my second time having my car serviced at this location and each time I am greeted with excellent service, thank you.
7/11/2021
William L. VERIFIED CUSTOMER
I went in because I was losing tire pressure. I assumed I just needed new tires but then Robin checked everything else in my car and quickly alerted me that my brakes were at 1mm and let me know they needed to be changed. I agreed and if it wasn't for Robin's and the mechanics thoroughness I might have needed my brakes to be completed replaced instead of just the pads.
7/11/2021
JAMES K. VERIFIED CUSTOMER
David and Team Longo did an astonishing job! Really appreciated The tech who performed the repairs on my F as well as Jacob at the front. Thank you Team Longo!
7/11/2021
Amabel M. VERIFIED CUSTOMER
Thank you for u good service’s
7/11/2021
Dieter L. VERIFIED CUSTOMER
Michael is very professional and friendly.
7/11/2021
Emmanuel Acab. VERIFIED CUSTOMER
My Highest rating for Edgar. Very nice person and always up to date on my car status... he will be my service advisor from this time on.
7/11/2021
CARMEN H. VERIFIED CUSTOMER
As always. Excellent service
7/11/2021
DAN P. VERIFIED CUSTOMER
i’ve been coming to longo for a few years now. edgar and the service technician teddy h. have consistently provided exceptional service. i don’t want anyone else servicing my LS. longo has crown lexus beat by miles.
7/11/2021
Jen C. VERIFIED CUSTOMER
Good service.
7/11/2021
Oscar C. VERIFIED CUSTOMER
Me palmer service is excellent
7/11/2021
VAN H. VERIFIED CUSTOMER
Kelly yang good Service
7/11/2021
Alex K. VERIFIED CUSTOMER
Outstanding service
7/11/2021
Sang K. VERIFIED CUSTOMER
Very helpful.
7/11/2021
Lilia H. VERIFIED CUSTOMER
Jackie was off on the day that my car was ready. Bo, her partner, called me to tell me the car was ready for pickup. When I picked it up nobody came to tell me what was done to the car. All they did was process the paperwork and told me to wait for my car. As of this moment, I am not exactly sure what was done to the car. I was disappointed with the customer service I received this time at Lexus after been a customer of lLexus for over 15 years.
7/11/2021
ROSALINA D. VERIFIED CUSTOMER
Very good service
7/11/2021
Julia J. VERIFIED CUSTOMER
I loved Jennifer. Last time I asked someone to check my lights and they were charging me over $300. I declined the service and now several months later I brought the car in and Jennifer took care of it for less than $100. I feel taken care of and completely trust he. I want to have her all the time.
7/11/2021
Martin H. VERIFIED CUSTOMER
Thank you for your service Appreciated.
7/11/2021
MIREL C. VERIFIED CUSTOMER
Robin Ho is the man! Always helping me out and being very positive towards clients. Best service advisor I’ve had
7/11/2021
PATRICIA S. VERIFIED CUSTOMER
The original loan vehicle was filthy,front and back. It wasn’t cleaned prior to assigning it. The second loaner vehicle was cleaner but it clearly wasn’t cleaned as well as it should have been.
The service tech, Man, was very quick and curt.