Kelly was great and pleasant to deal with, however the total wait time was 3 hours, 1 hour longer than the expected time quoted in my paper. Took too long for a simple service check and car wash.
2/14/2018
Peichang F. VERIFIED CUSTOMER
Waiting time at the front to get the car after all things are done is always too long, comparing with other dealers that I have visited over the years.
2/14/2018
Jason J. VERIFIED CUSTOMER
Very helpful and considerate.
2/14/2018
Jessica L. VERIFIED CUSTOMER
????
2/14/2018
Elida S. VERIFIED CUSTOMER
Awesome service I rather drive the extra miles to longo lexus than to deal with the snobs of crown lexus and I live here in Ontario that's how much I appreciate the service it's totally worth the extra drive
2/14/2018
Donald L. VERIFIED CUSTOMER
Thankful to Julien for getting me out of there within 2hours. The car was perfect and clean!
2/14/2018
Karen D. VERIFIED CUSTOMER
Longo Lexus and Frank are awesome!!! Thank you!
2/14/2018
Sumeet G. VERIFIED CUSTOMER
I really enjoy working with Robin Ho, he's the best at any Lexus dealership I've been to!
2/14/2018
Delores H. VERIFIED CUSTOMER
Beau Ly was very hands on in the service Of my LS 400 Lexus
Beau Call me to follow up on the parts ordered for my car
Customer service from Beau was great! ????????
Thank you
Delores H
2/14/2018
Nassef B. VERIFIED CUSTOMER
Jennifer provided good service on time and quality
2/14/2018
Zhuohua W. VERIFIED CUSTOMER
Good!
2/14/2018
Jo S. VERIFIED CUSTOMER
ILoveJulien, he is the best advisor I have ever had in life!!! I have owned a Lexus for the past 18 years. I am very happy with the service I receive at Longo Lexus. Give him a raise!!! Lol. No he didn't pay me to say these things. Lol
2/14/2018
Sylvia C. VERIFIED CUSTOMER
I am overwhelmingly extremely happy and satisfied with the excellent service that I receive from John Chang and your Service department.
2/14/2018
Jimmy T. VERIFIED CUSTOMER
I was completely satisfied with the service that Eric provided. The wait was pleasant since ther were complimentary drinks and snacks provided. There were charging stations for my iPhone. To top things off, my car was washed without me having to ask. Awesome!
2/14/2018
Mary Y. VERIFIED CUSTOMER
Service department was great. In n out with advisor very quickly. However, had to wait 25 min for the loaner and another 20 min for vehicle pick up.
2/14/2018
Kristel R. VERIFIED CUSTOMER
Edward has been very helpful and has provided amazing customer service! 10/10 for sure!!!
2/14/2018
Brian M. VERIFIED CUSTOMER
I trust always trust my vehicle is in good hands at Longo Lexus.
2/13/2018
Denise W. VERIFIED CUSTOMER
Thank you for always being on top of things and concerned about customer satisfaction. John Chang being my service representative has always gone beyond in being helpful. I appreciate all he does and am pleased to always recommend him as well as Lexus.