Everything was great esp the customer service from Random but while I was following the Lexus home (closely) I noticed a few marks on the back. Under the trunk and high up on the bumper. I KNIOW FOR SURE THERE WERE NO MARKS WHATSOEVER prior to dropping off the car. I have to follow the car closely because it's registration sticker is not valid and do not want to get pulled over/ticketed. Please call me for further discussion, Thank you. Linda ****-****-xxxx
11/16/2018
Michael B. VERIFIED CUSTOMER
Always great service
11/16/2018
Narendra K. VERIFIED CUSTOMER
Thank you
Narendra K
11/16/2018
Randy C. VERIFIED CUSTOMER
A great help as always.
11/16/2018
FRANCINE K. VERIFIED CUSTOMER
The customer service staff who scheduled the spot gave me erroneous information
The appointment could only be completed in the promised time if I waived the car wash
My car was filthy when I picked it up. I sent you pictures.
I have received less than satisfactory service since I purchased this car
At least the service department is consistent
11/16/2018
Corinne G. VERIFIED CUSTOMER
A light on my dashboard went on. I called this a.m. re: srv. I was told to bring the car in ASAP. I showed up between 2:30 & 3. My car was done by 5. U sent an Uber to pick me up for my car. I had a nail in the rear passenger tire - courtesy repair & 35k srv. in 2 hrs. I’m extremely happy & impressed. Thank you!
11/16/2018
HONGMIN W. VERIFIED CUSTOMER
Ramsin is expert service . He is nice gentlemen also excellence service everytime . I have this car from 2011 January . Only he offered me so excited service. He is nice question answer and knowledgeable of lexue car . I will make appointment next time with him.
11/16/2018
Roy C. VERIFIED CUSTOMER
Chet is the best. Couldn’t ask for more. He is one of the reasons we have owned Lexus vehicles for 25 years.
11/16/2018
JAMES K. VERIFIED CUSTOMER
Tire is leaking and tried to tell me it wasn’t when I know it is leaking. The car wasn’t washed either.
11/16/2018
Abraham D. VERIFIED CUSTOMER
Excellent service
11/16/2018
Bruce B. VERIFIED CUSTOMER
The experience was first class from start to finish. I was very impressed.
11/16/2018
Malle L. VERIFIED CUSTOMER
Everything was great. I appreciate them able to get me out a little earlier because of my knee pain. Thank you very much
11/15/2018
KATHY D. VERIFIED CUSTOMER
Great customer suppprt. Keep up the good work.
11/15/2018
Arie M. VERIFIED CUSTOMER
Very satisfied with the service
11/15/2018
Thomas R. VERIFIED CUSTOMER
I had over all, good service… It was just unfortunate that the chain was broken in the automatic carwash . :-(
11/15/2018
Jan S. VERIFIED CUSTOMER
Carlos was very good about updating me with progress regarding my car service much appreciated. Would recommend him to others
11/15/2018
Teri F. VERIFIED CUSTOMER
Thank you for your great customer service. Everything went smoothly.
Look forward to seeing you at my next appointment.
Sincerely,
Teri F
11/15/2018
Philip B. VERIFIED CUSTOMER
A+
11/15/2018
Roberta P. VERIFIED CUSTOMER
Thank you so much for the great service & the shuttle to Santana Row
Roberta P
11/15/2018
RODNEY J. VERIFIED CUSTOMER
Ramsin,
As always, thank you for the great service!
Regards,
RODNEY J