Andrew has been great serving customer service and answer through my question.
6/20/2020
Parminder G. VERIFIED CUSTOMER
Good job
6/20/2020
Tanvagarn S. VERIFIED CUSTOMER
He was wonderful.
6/20/2020
Jacqueline G. VERIFIED CUSTOMER
He was very friendly and explain things to me clearly I appreciate that thank you so much
6/20/2020
Abel L. VERIFIED CUSTOMER
I went to hv my battery checked out. There was a recall. They had to inspect it for possible repairs. It turned out that they didn’t hv the parts. I waited several hours. I was contacted around 11:30am and I was told that the battery was ok. I think that I should hv spent less time there since the battery was the only thing that was checked.
6/20/2020
Gloria R. VERIFIED CUSTOMER
She is true customer service. Very kind and attentive. She's a keeper. Patient too.
6/20/2020
Yan C. VERIFIED CUSTOMER
Happy to have my car maintenance done here at Longo Toyota!
6/20/2020
CONNIE H. VERIFIED CUSTOMER
Biagio was so helpful and kind and still helped me even though I was late to my appointment. Highly recommend people to get their service done here!
6/20/2020
Hachiro H. VERIFIED CUSTOMER
Great and thorough customer service!!
6/20/2020
Robert O. VERIFIED CUSTOMER
Every time I go to Longo, I am amazed at the friendliness and service. Of course I know that most everything that Roger Penske organized is efficient!
6/20/2020
Yolanda C. VERIFIED CUSTOMER
I waited over 4 hours for an oil change. I schedule an appointment for 2:15p. I even arrived early at 1:30p. My car was done till after 5pm. Before 5pm my Ethan said the tech was just adding new oil??? I did not get a text or call telling me there was a delay or the where abouts of my car. Than as my car is pulled up And I find someone else’s trash on my passenger side floor of receipts and a tampon. I even spoke to Paul about the situation. He didn’t even seem to care. All he mentioned was he would do is look/investigate the situation but what good is that going to do. He didn’t offer any suggestions. I am livid with this experience.
6/20/2020
Lily Ann. VERIFIED CUSTOMER
If we make a appointment should be finish earlier otherwise no meaning anout appointment.
6/20/2020
Seth R. VERIFIED CUSTOMER
Great and reliable service! Always an excellent operation happening at Longo.
6/20/2020
ABRAHAM F. VERIFIED CUSTOMER
Joseph was very helpful with my car maintenance check up and also was able to assist me with another technical situation at the moment.
6/20/2020
Le C. VERIFIED CUSTOMER
Very good.
6/20/2020
HELEN H. VERIFIED CUSTOMER
Thank you for being so friendly and efficient and answering my questions.
6/20/2020
LUDWIN R. VERIFIED CUSTOMER
The recall experience took way too long. Although I was given an expected wait time the process to replace a passenger airbag for four hours is excessive. Once I was called to pick up my vehicle the paperwork wasn’t ready I had to wait an additional 10 minutes. After my paperwork was completed they couldn’t find the correct vehicle to pull up for me so I waited an additional 15 minutes. Related towards speed and updating me on the service experience it was relatively poor. However the interactions with every employee at longo is a positive one they all have a positive helpful attitude in my experience
6/20/2020
R. I. VERIFIED CUSTOMER
Emily was very courteous, helpful, and went out of her way to ensure that I received the best value for the services needed. Individuals like Emily are the reason we continue to go to Longo for our service needs..
6/20/2020
Patricia J. VERIFIED CUSTOMER
I will be coming personally to talk to manager to address my issue.
Thank you