Longo Toyota Auto Repair Service

Andrew was respectful and body posture instilled trust. Also, Andrews tone of voice was soft and projected respect. Thank you Andrew.

Thank you Longo Toyota

Mandi was very helpful and supportive!

Great service. Thank you.

Eric Chung makes visiting Longo Toyota a pleasure. He keeps me up to date on the progress of my truck. Makes helpful suggestions and knows the components of the Toyota to give insightful information.

Johan was very helpful, and excellent customer service.

Johan was helpful in explaining all the options and recommendations for maintenance for my vehicle.

He kept me updated

Outstanding. Johan did an excellent job. He was professional & courteous & exceeded all my expectations at your dealership. He informed me of additional services that I am entitled to as a new car owner which I will gratefully use in the near future. I wholeheartedly recommend Longo Toyota in general & Johan in Service in particular for your exceptional customer service!!! Thank you Carlos R

Me hubiera encantado recibir un carro de renta puesto que tenía que ir a trabajar. Por lo demás todo estuvo perfecto. Mr. Tsao muy amable

When I reserve the recall service the staff told me it will take 3-4 hours but when I took the car Kayla said the service will take longer than that and will be done by 3 pm. I told what I was told to Kayla but she said it is inaccurate information. So I got the rental because I had meetings from 1 PM. Before 12 PM I got the message saying the recall service was over less than 3 hours. I f I got the correct information from Kayla I would not rent the car and just wait there. Double travel to the Longo and wasted my time. Kayla convinced me that the reservation staff doesn't have technical background so gave me incorrect information but seems like the reservation staff is more knowledgable than Kayla.

Everything was excellent. From the time I was informed of the arrival of the person who will pick up my car to the time it was returned. Aside from being polite and courteous, Bruce also let me know about the extent of service to my car.

My appointment did not start off well and the appointment ended terrible. When I drove down #2 lane as instructed by the hostess, there were 3 service guys standing on the #2 lane socializing preventing me from pulling forward. They saw me, but did not greet me and did not move so I can pull all the way forward. I looked around made eye contact with a few service guys, but no one helped me or even asked the guys to move out of the way. After a few minutes, a service guy could see my frustration and told the guys to move so I can pull forward. When I picked up my car it was very upsetting to find that the carbon filters on my car did not need to be changed and it was not mentioned to me during the call from Jeffrey. I found out when I got my car back and the replaced filters were left on my passenger seat with a post it not saying that they were not dirty and could be re-used. I spent over $100 on parts. I felt like Jeffrey could have had the courtesy to call and tell me the situation before changing out the filters. I would have opted not to change them when they didn’t need to be. The past service guys that have helped me in the past we’re very thorough and very information letting me know the situation beforehand before they started working on the car. I’ll definitely have to reconsider bringing my car to Longo in the future when clearly the service guys do not have the customers best interest at heart.

He provided Great Service. I recommend him highly.

Albert was super helpful! He answered my questions regarding concerns I had with my vehicle. Great service overall!

Deeply disappointed in my visit. Went in with both my Camry and Highlander to get maintenanced. Was told my car would be checked and worked on due to a recall and some seat warmer wiring malfunction, took the family on a drive only to find out that the wiring that was promised to be "unplugged" until further inspection and replacement of the needed parts was not done. Not only did I pay for a car rental while they worked on my car for roughly 7hrs, get charged for products/services I did not aquire, but I was lied about said things that were going to be done for the safety of my family. Highly dissatisfied and disappointed, have been with Longo for some time now and have never had this type of problem. I hope this is temporarily due to COVID and not where Longo is headed. Thank you

Very friendly. Thanks for the Uber ride home???? The appointment took over three hours. Wish it could of been shorter.

Great service and Kayla was very pleasant and thorough.

Thanks

Yes, Eric assisted me with specials and getting s good deal for my service.