Longo Toyota Auto Repair Service

I was completely satisfied.

Satisfied

I bought a Tire & Wheel Protection for $995 that has been advertised by the seller at the same time than my Toyota Camry SE Hybrid on 7/10/2021 at Toyota Longo, El Monte, CA. I recently booked an appointment for the first 5,000 miles maintenance at the same time than a light repair of my front right wheel that got curb rash on the rim. On the appointment day, when I took in my car for servicing, the counselor guy, Danny Mata, told me they cannot service my wheel the same day because I don't have appointment, although I did scheduled it on their website, and they have my appointment for the maintenance. He, then, argued that it take them 2 days to fix the wheel (sand and polishing the rim!!!) and it could not be done the same day, although I took my car in at 7 AM. He, then, passed me to a manager, that did not declined his name, who lectured me almost 10 minutes to say the same thing than the counselor. I asked to have another appointment to fix my wheel, because according to them, their online appointment system does not synchronized with the body shop schedule, and the counselor guy, Danny Mata, promised to call me back to arrange another appointment. I never got any call back for a new appointment, and could not do it myself online. I have the feeling to be swindled $995 by Toyota Longo in a Tire & Wheel Protection scam.

Thank you

Kayla is always very friendly and let’s me know when the truck is in service and when it’s done. Great service writer!

Jeffrey was exceptional. He is knowledgeable and professional. My dissatisfaction involved the high cost of the proposed work to correct the hvac problem with my vehicle.

Very accessible

Great costumer service.

Good service

After a got to the location and payed for my bill, I had to wait an additional 46 minutes until they finally gave me back my car.

Mandi was so friendly and helpful, thank you for patiently answering my questions!

Daniel Lopez was very responsive and thorough. A true professional.

Good work keep doing

I had an excellent service. He deserves a raise.

Bruce was excellent

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Mr. Daniel Perez Service adviser is very polite, respectful and helpful. He was on point and informed me about my vehicle needs.

Great customer service, my car is usually ready before the estimated time. Thank you Martin Torres!

Cashier were extremely rude and were very disrespectful and showed poor communication skills I will never go there again nor recommend anyone to go there as well but as far as the service guy working on my repair Jeffrey was very much helpful and got my car done asap I would give him a bonus

Great servise