Alberto was welcoming, very professional, and courteous.
11/25/2021
Howard S. VERIFIED CUSTOMER
The service was excellent and I have no complaints.
11/25/2021
ERNEST R. VERIFIED CUSTOMER
I feel a vibration or a wobble on steering wheel, when I drive between 65 to 70 mph, which I did not have prior to my vehicle being serviced at Longo.
I spent over $4,000 to have work done on Rack and Pinion, Replaced Left rear wheel bearing, alignment, and had steering gear replaced. Now I am feeling a Vibration or wobble when I am 65 to 70 mph on freeway.
11/24/2021
Victor F. VERIFIED CUSTOMER
Donovan was courteous and professional. However, due to a lack of team coordination, he over promised and under delivered. 2:15 appt to change single tire. Waited on site. Promised 4:30/5 but maybe earlier. No call or text all day. Checked back with Donovan at 5:25 on status. Saw car drive into service center at 5:35. Asked how long more since Longo just starting work? Advised 20 minutes. Watched service person lift car and began tire change at 5:38. Watched car lowered at 6:19. Asked Donovan to expedite payment process. Waited for paperwork in cashier until 6:40/6:45. Disappointed with experience because car wasn’t worked on all day while I patiently waited. Poor overall service team coordination resulting in poor customer service.
11/24/2021
Patricia O. VERIFIED CUSTOMER
Very happy with Longo Toyota in El Monte CA.Kayla Santos has a wonderful customer service manner,explaining the service the car needed. The manager & tire sales person is very helpful too,customer service on phone also very patient & courteous.
11/24/2021
Christopher O. VERIFIED CUSTOMER
Very professional, courteous, and meticulous with his work. Excellent service.
11/24/2021
Mark K. VERIFIED CUSTOMER
Alex was very attentive and professional.
11/24/2021
Adeline H. VERIFIED CUSTOMER
Donovan also helped me out. Bruce is
Always so helpful & goes beyond expectations to make it happen.
11/24/2021
DELFINA V. VERIFIED CUSTOMER
Benjamin was courteous and informative.
11/24/2021
James H. VERIFIED CUSTOMER
Daniel went above and beyond in my opinion. Service was behind schedule for the day, but Daniel did his absolute best to keep me in the loop the entire way. At no point was there a question in my mind about what was taking so long. I was thankful that he was upfront and honest about the delays, was patient with my questions, and guided me through the process. He is the reason why I will come back to Longo for further service. Thanks Daniel!
11/24/2021
Pawan N. VERIFIED CUSTOMER
Thank you, Edward!!!
You are an awesome person and know how to address customer needs. Thank you longo team really appreciate.
Have a wonderful Thanksgiving.
11/24/2021
JEFFREY Y. VERIFIED CUSTOMER
Provided good service.
11/24/2021
Galindo V. VERIFIED CUSTOMER
Thanks for the good service, I feel in family
11/24/2021
Mark R. VERIFIED CUSTOMER
The service manager was supposed to call me Monday to let me know if the defective radio was under warranty. It's Tuesday and I'm still waiting.
11/24/2021
Fang-Ba L. VERIFIED CUSTOMER
None
11/24/2021
JANE W. VERIFIED CUSTOMER
Thank you for your services today..
11/24/2021
Jose T. VERIFIED CUSTOMER
I was really happy and impressed on the way he (Danny Mata) dealt with me. I would also like to add that he is a very approachable young guy, courteous and really easy to deal with. I would like to take this opportunity to thank him again and to keep up the good work.
11/24/2021
ANELL O. VERIFIED CUSTOMER
I love bringing my car to be serviced here. The technicians
Know what they’re doing and deserve recognition as well. Service advisor Biagio always answers all my questions (I have many) and I feel as though longo truly cares for my car needs. Thank you to all car technicians, cashiers where we pay our fee’s (they’re always friendly) and service advisors!