Longo Toyota Auto Repair Service

Roy was helpful and patient when I was addressing concerns about my 09 Corolla. Also he was kind enough to lend me an iPhone charger.

The wait was way too long when I arrived the dealership, especially with an appointment. I sat in the car for at least 15 mins before I was attended to. I was asked to wait at one of the booths while Alex checks in my car. He then started chatting with another employee for at least 3 mins while I was watching him at his booth. I needed a shuttle so went to the concierge desk. The lady there was not friendly at all. After I got the shuttle scheduled, went to the Starbucks to get my breakfast while waiting for the shuttle. Starbucks oven was broken so didn't have any sandwich that I wanted to order. Got a simple tall Latte and it took 5 mins while there was no others waiting and 3 Starbucks employees on duty? After I got dropped off by the shuttle, Alex called with a number of recommended repair, one of which were replacing the rear wiper. I just replaced my rear wiper a week prior to this date. Why was the dealership recommending the replacement? Did the technician even physically check the wiper? If so, he/she should noticed that it was brand new? My car was ready for pickup earlier than what Alex quoted me in the morning, which is probably the only good thing that day so far. I had to call back to change the shuttle pickup request. I think the same unfriendly lady from the concierge desk picked up my call. Again, another unfriendly service over the phone by the lady. I was deeply disappointed this time with Longo. It used to be a great place to service my car. Not sure what changed, the management? COVID? Either way, not a place I look forward to go back to, nor recommend my friends and relatives to. Oh, and by the way, I told Alex that my tire pressure light was constantly on when I dropped off my car. He said you guys would check it. When I picked up my car, I guess it was reset so the light was off. But, the next day, the tire pressure light was back on, this time blinking before it became steady. Shouldn't this be looked at thoroughly the first time when I mentioned this to Alex?

It was ok

My 1 and only complaint is I made a 8a.m. Routine scheduled appointment. Eric is is a nice person, informs me my car will be ready at 12 noon. Why? 4 hours for a routine schedule appointment. He said there’s 37 cars ahead of you. That tells me I need to make my next appointment for 7a.m. So I’ll get out at 11 a.m ? My suggestion not great customer service if customers need to wait 4 hours for routine scheduled appointments. My opinion not Eric’s fault. One question ? How to come up with a solution ?

I am very satisfied with Danny ‘s service. He was very helpful, nice and friendly. I asked him several questions, he answered everything politely. Every time I will go to Longo for service I would prefer Danny to help me out. Regards, Samina

Good job.

Answered all my questions, acknowledged and apologized about the wait, tried small talk, wwas good at up selling but respectful about what I declined.

Good service

Noted i will do survey. She wss nicest but not the cashier, those 3 girls at cashier had weird attitude

Teddy did a great job. Just want to say thanks By the way, some store gives a simple car wash before returning the vehicle to the client. Clients would love Toyota Longo even better if you have the same thing here.

Great!

Bruce is an exceptional Advisor.

I showed up to pick up my car and the lady at the pick-up who attended to me plainly stated that the car was not ready and to wait for my name to appear on the screen. When I explained that I had received a call more than 15 minutes ago, she told me she did not have the paperwork and to wait until my name appeared on the screen. She did not make any effort to check on the status. Thirty minutes later I was still waiting for my name to appear on the screen in addition to the time when I received the call indicating my car was ready. I had arrived at Longo before noon to drop off my car for a noon appointment. I am not sure where the breakdown happened but it negatively impacted my time.

Great guy

Completed ahead of time.

Excellent service

Ryan continues to be amazing as he continues to “bat one thousand” with regard to providing praiseworthy service in every area. Needless to say, Ryan represents Longo Toyota magnificently!

Top notch service and communication from start to finish.

Great

The Assistant service manager was projected the correct time the service would be complete. He called to inform me about the additional services needed for my car