Longo Toyota Auto Repair Service

This did not have to do with Alex Ayala. The last few times I have taken my car in for service, it has taken twice the normal time to have it done. It seems like too many appts are made close together. It is frustrating for the client. Hopefully this can be addressed. Thank you for your attention.

Good service. The no appointment service line before the advisor was long.

Good working attitude with nice follow up call. Thanks!

Yes, it was an excellent customer service. Thank you for the outstanding job!!!

Donovan was an excellent rep & went the extra mile to see what could be done for my faulty AC hose. My issue is with your parts and how short they last. This has occurred multiple times. Recently, got a new AC hose installed in 2/2020 and discover when I was having my car serviced 5/2021 that it was faulty. I had the same original issue again. The technician said it is unusual for hose (or my issue to reoccur) in that short time. I hardly drove or used AC during the pandemic since I was WFH. But, he talked to service manager and nothing could be done since past warranty. but, it is obvious by the low mileage on the car meant little use. Another time I had the front axle replaced & then had to have it replace again after several months because it was also faulty. Luckily, under warranty. And, when I bought my corolla from Longo, had to have the radio replaced within the 1st year because the electronics were faulty only to have the same problem several years later. It is amazing how many repeat issues (because the Toyota parts don’t seem to last). My Longo Corolla has had, in addition to odd auto door not unlocking issues which I paid $1000+ to have one door, driver passenger, fixed. All my services were with Longo. And, I don’t drive car much under 10,000 miles yearly. Being a longtime Nissan (Maxima) client prior to coming to Toyota I have not been impressed.

Ethan was clearly communicated the process and understood my concerns and because of that I am very satisfied with Ethan.

Quick and helpful. Thank you :)

Was totally satisfied that's why I keep coming back!

Great guy very friendly, provides customers in detail about different maintenance options, communicates with the customer during the service, to let the customer know about the condition of the vehicle and on the end of the service he let’s you know the vehicle is ready for pick up, great guy!!!

Great guy, great service. Would ask for him specifically next time I go.

Good service

Muy buen y atento joven muchas gracias por su ayuda J. Ramírez ????????

Could you please add today's service to my online Longo account?

Great!

He did an excellent job. The ball was dropped by the service/parts department which didn’t have the parts/fluid needed for the service Noli sold me. So that means I need to come back. I paid for the parts dept to order a gas door for my 2016 Avalon. My original just fell off at the gas station, but I saw no hinges or wires. For something so small it’s going to be very expensive to replace, but that doesn’t matter. I know it will be done right. My car looked great after having it detailed!! I went from Longo to Sam’s to get gas and a man at a nearby pump complimented me on my beautiful car!! High praise!!

It took more time than I expect

Not bad, he didn’t hard sell any service to me.

all good.so nice

Service was excellent.

I have to bring my truck back in because they forgot to put my spare tire back on. Very disappointed. Please have a service mgr call me. ****-****-xxxx