I waited longer than I had to,and no one came to give me an update. My car has done and I did not know, I didn't hear the announcement or I didn't see my name on the list. I wish someone could have been considerate.
9/23/2017
Linda C. VERIFIED CUSTOMER
Keep Jedediah!
9/23/2017
JOHNNY H. VERIFIED CUSTOMER
I would like to be my service with Elizabeth Avalos next time.
9/23/2017
Donald W. VERIFIED CUSTOMER
Ryan has been my service representative many times now and each time he has gone beyond the call to make sure things are done correctly and as quickly as possible. He is a true professional.
9/23/2017
Paula P. VERIFIED CUSTOMER
Alec was great! He was nice and helped me save some money. He also served our country. Thank you
9/23/2017
Vanessa T. VERIFIED CUSTOMER
Thank you for your excellent customer care!
9/23/2017
Maria J. VERIFIED CUSTOMER
It was a great experience. Through the all of our process. Great customer service. Cashier was great.
9/23/2017
Ernest R. VERIFIED CUSTOMER
Albert Lopez, Ryan Matthes and Ruby Woo were very courteous and professional.
9/23/2017
ABEL T. VERIFIED CUSTOMER
Bruce Herrera is a honest man when he says your car will be ready this day it will be ready
9/23/2017
EVELINE L. VERIFIED CUSTOMER
After making an appointment for Toyota Care 1000service at 11:30 am (I was on time) I was told it would take four hours before my 2016 RAV 4 would be serviced. Mathew A. service manager promised it would ready in 2 Hrs. It was My husband Peter Lyman too had an appointment the day before at 1 PM and was finished with in 45 minutes ago figure. I do hope all future service will be more agreeable, eve lyman
9/23/2017
Ruth T. VERIFIED CUSTOMER
Just want to say that you guys were very very helpful and everything that I need it and consider it I appreciate all your work and helping me thank you so much and hopefully I don't hear no more noise on my truck thanks guys
9/23/2017
Marcin K. VERIFIED CUSTOMER
Ok
9/23/2017
Maria C. VERIFIED CUSTOMER
It's always pleasant to be at Longo..... every 5,000 miles
9/23/2017
KWOKSHING M. VERIFIED CUSTOMER
Slow service. Slowest service among all dealership I went to. Ask for multi point inspection. Did not do it. It is free. Nothing. Key programming takes 10 minutes. Took 2 days. Need a lot of improvement compared with other Toyota dealership. Shuttle service has long wait time.
9/23/2017
Edgardo M. VERIFIED CUSTOMER
I got a good service from David Varela.
9/22/2017
William N. VERIFIED CUSTOMER
Noli the costumer service rep that help me was very friendly and professional. My only issue is the sense of urgency that lacks every time I'm there. It's like your waiting at the DMV. I know you guys are big and service thousands but 6 hours to change a window switch!? You're kidding me!!
9/22/2017
Terri B. VERIFIED CUSTOMER
In my opinion if you have an appointment the wait time for your
vehicle should not take as long as if you did not have an appointment.
9/22/2017
Wen Z. VERIFIED CUSTOMER
Good
9/22/2017
Suzanne G. VERIFIED CUSTOMER
Ryan was very courteous and friendly. He was able to shorten my visit by 3 hrs which made me very happy! Extremely helpful! I had to return with a Bluetooth pairing issue, both Ryan and Monty? were on it!
9/22/2017
Jaime R. VERIFIED CUSTOMER
Andrew is a great asset to Longo Toyota. He goes above and beyond his responsibility to make sure his customers are satisfied and taken care of. His attention to customer service is the best you have to offer.