Everybody and everything went great. Thanks so much to all
10/14/2017
MARYLIN R. VERIFIED CUSTOMER
Daniel Tieu is a breath of fresh air and very efficient at his job
10/14/2017
MELODY H. VERIFIED CUSTOMER
Very thorough
10/14/2017
BENNY N. VERIFIED CUSTOMER
Alec was patient and clear helping me to address the issue.
10/14/2017
William L. VERIFIED CUSTOMER
Longo Toyota said they would cover the rental charge, but didn't, when they told me to return the rental 24 hours after I picked it up. However my car was still being worked on in the the shop that required more than 24 hours, how can I drive anywhere without my own car, after I returned it. So that costed me $50. If anyone reads this, can you help me return my $50?
10/14/2017
Yulien S. VERIFIED CUSTOMER
Excellent service
10/14/2017
Domingo D. VERIFIED CUSTOMER
Daniel was polite, informative and very helpful and I had a pleasant visit with your dealership overall including your shuttle service, not like the last visit I had before this.
10/14/2017
Chihwei H. VERIFIED CUSTOMER
I bought a new Camry XSE 2018 from Longo Toyota. Unfortunately, got a defect on edge guard. Service advisor asked me to get a Due bill from sales division. I got it. Then, they ordered a new edge guard for my car. But, the color did not match my car. He said they ordered two blue color already. None of them match my car color. They can’t do nothing about it.
Very disappointed. I bought a new car, but got a defect on the little edge guard. No one can help me here. Guess I have to call Toyota Corp. for help.
10/14/2017
Eva S. VERIFIED CUSTOMER
Excellent
10/14/2017
Jai C. VERIFIED CUSTOMER
Alex is attentive and always wanting to make sure I’m taken care off in a prompt fashion! Thank you, sincerely!
Jai
10/14/2017
John M. VERIFIED CUSTOMER
Truck was there for 5 weeks. It was clean when it was dropped off and dirty when I picked it up. Communication on status of the vehicle could have been better.
10/14/2017
Raphael B. VERIFIED CUSTOMER
Thank you for taking the time out to help and going above and beyond
10/14/2017
Mary J. VERIFIED CUSTOMER
Someone activated the Valet button when I came in for service. I don’t understand what is for and how it is activated. It is not in the manual. I called but I had to make another appointment to come in. The person checking me in turned my key off and on three times and the red light stopped blinking. If all the service people were aware of this, it could have been done over the phone.
10/14/2017
STEPHEN L. VERIFIED CUSTOMER
Mechanic called 40 min after I dropped off my vehicle. Waited one hour after mechanic called to inform me that a service manager will be calling me in 10-15 min., still didn’t receive a call or text messgae so went to counter and my paperwork had been sitting there for over 40 min. Waited another 15 min for my car to arrive. Process definitely neds improving!!!
10/14/2017
Jose G. VERIFIED CUSTOMER
Was really attentive and provided great service.
10/14/2017
Anouki K. VERIFIED CUSTOMER
Nestor was great, as was the service manager. However, Luis at the Enterprise rent a car was terrible. I recommend you fire him or in the least suspend him without pay. I have never been treated so poorly by anyone at Toyota. He makes me never want to own a Toyota again. Piss poor service.
10/14/2017
Jessica A. VERIFIED CUSTOMER
Noli is very professional, friendly and gives great service!
10/14/2017
Joseph G. VERIFIED CUSTOMER
Everyone was awesome. Monte was a great and answered all my questions. Thank you longo!