Longo Toyota Auto Repair Service

Good customer service. Thank you.

Thanks Ruby excellent service ??????????????

Jimmie Saucedo was nice, but only he lacks of customer satisfaction service. He didn’t inform me that the technicians need more time to fix my car until I contacting the pick up vehicle department. Also, he said my car making a noise because of my drive belt, need to change it. I trust him, I let him charge me for replacing my car drive belt. But, after my car done. I started the engine, I still hear some noises from my car. So, it means, he just predicted the problem, not solve the problem, & made me pay expensive cost that I shouldn’t have to pay. I also disappointed with the service cashier, Anthony Blackburn. I asked him if my car has done fixed & maybe somebody already called me & I didn’t hear it. He was checking for awhile, then he said he will let me know about it & asked me to have a seat. After another 30 minutes, I asked Anthony again, because he didn’t tell me anything. I’m the one that kept checking on my car. He said it’s done. But, I still wait for maybe another 20 minutes. And, when my name got called, I came to him, but he just told me to get in line to pay. So, another 10 minutes. When I want to file a complaint, a front desk customer service didn’t gave good service & made me waiting even though I already explained that I didn’t have much time, & I need to go. So, I just left her. I forgot to asked her name. I was so disappointed with three people, & left Longo Toyota with a lot of disappointments. I admitted that some of Longo Toyota employees are very nice & very customer oriented. But, some are worse like Anthony Blackburn. I don’t know in the future if I keep choosing Longo Toyota or I change to another dealer.

Alex was great.

Kudos Carlos for job well done!!!

Service appt. went well, and Roy had everything completed as promised, as well as informed me what needed to be done for next visit! Very thorough attention to my vehicle.

Jason Tsui went out of his way to answer my questions and fulfill our requests!

Ryan Exceeded my expectations he was thorough and efficient Outstanding service

I’ve requested Greg for years when getting service. He is a great advertisement for your company.

Carlos did a great job at keeping me updated with my car's progress.

I waited 3 1/2 hours for oil change. The guy that register my work didn't call me to let me know how the work was going I had to keep calling him. I have been a customer for over 30 years and always been satisfied with the service. But not this time.

Very satisfied thank you

Ryan was helpful, courteous, informative, efficient, and at the same time professional!! Thank you Ryan!! ???????? Now give him a raise!! Rik

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Mr. HERRARA was fantastic. Up front and met his commitment of responsabality timely. Very satisfied with Longo and Mr. HERRARA.

Service was slow

Running extremely late, which caused my service to take over 3 hours with an appointment.

Friendly, efficient. Pleasant though he had to redo the bill after I remembered my AAA card.

Great guy. Very helpful and friendly. Made the experience easy and smooth

Today was my car’s last schedule for its maintenance plan. Your staff said your company is not providing the same plan any more. What a pity! I do hope the same play can be provided in the near future. Thank you for your good service.