Longo Toyota Auto Repair Service

Andrew Villanueva and Teddy Chiu who both assisted me with servicing my vehicle today are an asset to Longo Toyota ( and all the employees who help me today ) Both Andrew and Teddy listened to my concerns regarding my vehicle and resolved them in a timely and efficient way. I come back to Longo Toyota just because of this kind of customer service.

Very good job

Thank you

Fast, precise, corteous

Thank you Bruce for all your assistance for our service needs.

Alex is an outstanding Service Advisor. He listens and cares and is very customer focused. I appreciated his assistance in getting me through quickly on this busy day, and his honest approach to his work. A great employee, Longo!

Very good!

Alex gave excellent customer service

Good customer service, nice and clean facility, state of the art. Martin Torres always help me with all my cars every time I make an appt.

Johan is a nice guy, but my overall experience with Toyota in general at Longo has made me lose my trust and loyalty in Toyota. I went in to get the excessive oil consumption issue resolved, which took a year and would be longer had we not demanded real answers. Finally we get a chance to bring it in for service. The rental Enterprise gave me was at a 1/4 tank full. I had to fill up every other day wondering when the car would be done, so I don’t lose $50 filling up the entire tank. The car wasn’t even cleaned before being released to the customer. My hybrid always had 33 to 35 mpg on the display. Now it keeps showing 27 mpg. Went in again to have them check it out thinking something might not be hooked up properly. They tell me the machine is reading it at 26mpg city and 36 mpg hwy. The manager told me the new pistons/piston ring changes might need breaking into? I just wish to speak to the mechanic about it, but I only get to talk to service managers who don’t have much knowledge on the cars (only a few seem to really know their stuff and I applaud those folks). If I never get my 33/35mpg back what’s next? I feel like Longo doesn’t try hard enough to resolve major issues. You may call me at ****-****-xxxx to discuss it.

Awesome guy

Elizabeth was professional towards me and felt like she really cares. If she was single I would ask her out on a date. But I knew I had to be prossianal too P.S. my car was fixed and I couldn’t be happier

Good job!!

Was there for 41/2 hrs. Thought it would be a fast appt. for tech stuffs. ?? At least the car wash was fixed. ????

The service was great but I was very disappointed upon the return of my vehicle. A complimentary “car wash” was given but was not completely dry so there’s water spots all over the vehicle. On the roof, hood, windows, mirrors. Now that the water spots dried up it’s very hard to remove. Now I need to get the car washed and waxed.

I like that I was informed about the things that needed to be checked in my car and about what was done as well as the time length did not have to wait too long !

Jimmy good

Alec is an outstanding service provider always extremely helpful.

Good

Appreciate Shuttle Service (expanded radius) as well!