The call center service could be improved. The first time I called to make inquiries about the car readiness for pick up they cannot reach the service agent and asked me to to leave message for my service agent. But the voice mailbox was not available and the system disconnected me. I had to called back and they time the call center send email to my service agent to call me back.
1/1/2019
April G. VERIFIED CUSTOMER
I appreciated that he personally called to update me on my car’s status.
1/1/2019
FRANK W. VERIFIED CUSTOMER
Danny is professional and friendly. The process was very smooth.
1/1/2019
VAN N. VERIFIED CUSTOMER
Keep up
1/1/2019
Mamie M. VERIFIED CUSTOMER
Was updated regarding my car on several occasion. Very professional, and nice young man.
1/1/2019
MAURICE W. VERIFIED CUSTOMER
Received excellent service from Erica Arellano!! On a scale of 0-10, the service I received from her was a 10.
1/1/2019
IDONIA R. VERIFIED CUSTOMER
Excelente
1/1/2019
Carlos C. VERIFIED CUSTOMER
Mandy like always takes care of me and my cars. She goes above and beyond to make sure my cars are running in tip top shape. Thank you Mandi.
1/1/2019
JONI M. VERIFIED CUSTOMER
Excellent representative for service personnel.
Professional, courteous, and reliable when getting car taken care of.
1/1/2019
Phuong N. VERIFIED CUSTOMER
Great service always. Thank you!
1/1/2019
JENNIFER M. VERIFIED CUSTOMER
Danny provided excellent customer service and he kept me informed of the stays and.. the car was ready ahead of schedule! Thank you Danny!!
1/1/2019
Maricruz S. VERIFIED CUSTOMER
Thank you for making me feel so welcome I appreciate the the friendly and fast service
1/1/2019
Rodolfo O. VERIFIED CUSTOMER
Joseph provided excellent customer service. Best I have ever received at Longi service. You need more employees like Joseph.
1/1/2019
Robert O. VERIFIED CUSTOMER
He was very helpful
1/1/2019
Chinling M. VERIFIED CUSTOMER
He explained the services we need with details but didn’t push us to get ithem . He was also very friendly and patient. My wife and I totally satisfied his service .
1/1/2019
YUAN M. VERIFIED CUSTOMER
Excellent service
1/1/2019
Jason P. VERIFIED CUSTOMER
Roy was patient, upfront and knowledgeable. Which is all anyone can ask.
1/1/2019
Rosa S. VERIFIED CUSTOMER
He was professional,respectful and understood the needs
Of the car.he explained the exact condition of the car
And how long the repairs might take.; he provided a a rental car the next day the
Car was ready . It is running like a new car.
The mechanics in the service dept did well.
1/1/2019
Katja J. VERIFIED CUSTOMER
Wonderful experience. Courteous, helpful and efficient. Thank you.
1/1/2019
DEANNA G. VERIFIED CUSTOMER
Sinh was friendly and personable. He did a great job.