I appreciate when the service reps call to let me know that the service on my car has been completed. They give me an overview of what was done and of any recommendations for future service. Did Longo cut this step out of the process? I wish they'd consider bringing it back. I didn't receive any communication from Jimmie after I dropped off my car in the morning. My only other communication was when my name was read over the speaker. I checked-no missed calls on my phone.
1/30/2019
Ana L. VERIFIED CUSTOMER
Thanks
1/30/2019
MARTHA R. VERIFIED CUSTOMER
Excellent customer services and good experience with Bruce Herrera.
Thank you
1/30/2019
IVY W. VERIFIED CUSTOMER
Good
1/30/2019
CATHERINE L. VERIFIED CUSTOMER
Poor service attitude
1/30/2019
CAROL L. VERIFIED CUSTOMER
Very satisfied
1/30/2019
TONGHZHONG L. VERIFIED CUSTOMER
Excellent job, great service!
1/30/2019
Roland C. VERIFIED CUSTOMER
He was very courteous and prompt informative and thorough
1/30/2019
Jaime A. VERIFIED CUSTOMER
Martin is very informative and helpful. He promises the right times when he will finish and keeps you posted. I always have a pleasant experience with Martin Torres.
1/30/2019
Horace E. VERIFIED CUSTOMER
Greg's customer service is awesome
1/30/2019
James W. VERIFIED CUSTOMER
Great customer service. Had me informed throughout the process.
1/30/2019
Melody H. VERIFIED CUSTOMER
Very friendly.
1/30/2019
Maria H. VERIFIED CUSTOMER
Steven went above and beyond to get my car serviced. I’m glad I was there that morning. Thank you.
1/30/2019
Mark H. VERIFIED CUSTOMER
Service was completed ahead of time even with added serveral things to do.
1/30/2019
HUEY P. VERIFIED CUSTOMER
Cool guy
1/30/2019
Michelle C. VERIFIED CUSTOMER
I understand it was the end of the evening but I feel as if my service was rushed. My car was washed but the back wasn’t wiped down and my side mirror wasn’t placed back properly. I also didn’t have my “maintenance required” screen reset. In addition, I was quoted 6pm and didn’t hear back until 6:45 on an update. I don’t mind if things run late but I’ve always gotten an update from my representative and this was the first time ever, where I didn’t hear a thing.
1/29/2019
Bryan L. VERIFIED CUSTOMER
Give this guy a raise. He always takes care of me and my cars to the best of his ability. Thanks Noli!
1/29/2019
JOHN M. VERIFIED CUSTOMER
When I made the service appointment, the original serivce agent who called me, who was NOT Jason, offered a complimentary $5 Starbucks gift card. I never got the gift card.
1/29/2019
JOGI C. VERIFIED CUSTOMER
Noli is one of the best service advisor his so knowledgeable on every problem of your car 100% satisfied..