Greg Morgan called me twice on my cellphone to ask about other things with my car. He said he would call me when my car was ready for pickup. He never called. I decided to have my son drop me off at 2 since he said it would be ready by then. I sat in waiting room for 1 hr then decided to see what was taking so long. It turns out car was ready and no one called my cell. When I got home the message was on house phone. Not very happy about waiting so long.
2/9/2019
MELVIN D. VERIFIED CUSTOMER
Every employee I came in contact with.... were very courteous.
2/9/2019
WILLIAM C. VERIFIED CUSTOMER
Hope the check engine light will not come on again, otherwise I'll be very unhappy. Also, Longo should had paid for my towing service this time.
2/9/2019
Jeff P. VERIFIED CUSTOMER
Gregg is fantastic and I appreciate his professionalism. However I do not want to participate in any further survey. Just want you to know we are satisfied with Greggs work ethic.
Thanks. Jeff P
2/9/2019
Haiqiang Z. VERIFIED CUSTOMER
Very good
2/9/2019
Jacquelyn B. VERIFIED CUSTOMER
Monte provided awesome customer service as did his trainee Miguel.
2/9/2019
Maria M. VERIFIED CUSTOMER
Great customer service! Thank you!
2/9/2019
ALETHA B. VERIFIED CUSTOMER
Ethan was very courteous and made sure he got back to me about the status of my car the same day.
2/9/2019
Bernardo M. VERIFIED CUSTOMER
Great customer service!
2/9/2019
CLAUDIA P. VERIFIED CUSTOMER
Amazing service
2/8/2019
LLOYD B. VERIFIED CUSTOMER
Vince is the best service manager. Longo Toyota is lucky to have him.
2/8/2019
Wileen R. VERIFIED CUSTOMER
Johan was friendly and helpful.
2/8/2019
ANDY P. VERIFIED CUSTOMER
Keep up a good work
2/8/2019
NANCY F. VERIFIED CUSTOMER
He was very nice and helpful with all my questions. And explained the service requirements for my car after the two year Toyota Care period.
2/8/2019
Robert H. VERIFIED CUSTOMER
Biagio was outstanding I was amazed how quick he returned my call and how helpful he was, I will recommend him to my friends that service their Toyota's there.
2/8/2019
Linda C. VERIFIED CUSTOMER
Alex was extremely professional even after I requested additional service. He got me loaner car for the day. Alex was able to get both service jobs completed well before my expected time. I was unable to allow him the realistic timeframe to get both jobs done but with a attitude of, “I will get it done,” he made it happen. Alex has such confidence and a friendly demeanor I would highly recommend him to anyone who owns a Toyota!
Thanks Alex.
2/8/2019
Tam D. VERIFIED CUSTOMER
Amazing detail!
2/8/2019
CESAR U. VERIFIED CUSTOMER
Mr. Nokia was very professional.
2/8/2019
JAMES P. VERIFIED CUSTOMER
Excellent Service
2/8/2019
Robert P. VERIFIED CUSTOMER
Steven was very helpful and professional. I enjoyed my experience at Longo Toyota!