She also called at end of day to make sure everything was taken care of.
3/30/2019
Baldemar C. VERIFIED CUSTOMER
Was left waiting for a long time with no response after i got response it wasn't a definite answer. Didnt give me an estimate of how long it was goinh to take her to speak to a manager/supervisor stated he is currently busy with another client And i had set an specifically an appointment early tavoid waiting on what seemed to be slow day I was still made to wait for over an hour before getting some answers. That only lead to more question in which i had already asked prior to scheduling an appointment over the phone with a customer service rep and manager.
3/30/2019
Clemente T. VERIFIED CUSTOMER
Thanks Noli. I like having you as my service advisor. You’re the best .
3/30/2019
Mariane D. VERIFIED CUSTOMER
Vince was very professional, answered all of my questions... overall I had a great experience and everything went smoothly. Thank you for all your help Vince
3/30/2019
Martin M. VERIFIED CUSTOMER
Néstor is an excellent customer service consultant. Very informative and professional. A fine representative for Longo Toyota. Thank you and Nestor for a wonderful experience.
3/30/2019
Xihong Q. VERIFIED CUSTOMER
Great...
3/30/2019
Shun H. VERIFIED CUSTOMER
Nice staff.
3/30/2019
Hi T. VERIFIED CUSTOMER
Good service
3/30/2019
DANIEL G. VERIFIED CUSTOMER
Emily was great. Courteous, friendly, explained everything to me, showed me the amount of money I was saving with the coupon and upon pickup, she was detailed. I would diffinetly have Emily assist me on future services
3/30/2019
Anthony L. VERIFIED CUSTOMER
Awesome
3/30/2019
Sergio B. VERIFIED CUSTOMER
I was pleased with the speed and efficiency the works was completed in.
3/30/2019
IGNACIO R. VERIFIED CUSTOMER
Very satisfied
3/30/2019
Estela P. VERIFIED CUSTOMER
Jeff was very helpful
3/30/2019
Levi C. VERIFIED CUSTOMER
The car floor mat was not put back together. It was so inconvenient for me to drive 40 minutes each way because of the traffic. I tried to figure it out myself to avoid driving back but no clue and was so frustrated because that should have been installed back to finish the work. Not to mention about the health condition that does not allow me to drive that long. I was more disappointed with the driving twice back to Longo service dept.40 minutes each way (x4).I am happy with the detailing job except for the unnecessary drive and wasted gasoline. Thanks to Mr. B. Herrera for accomodating me back to fix the mats. Thank you also to the gentleman in tie named Paul ( i did not get his last name) was helpful who asked if i was being helped while waiting for someone to help me and he got someone immediately to help me. Erick was also fast to call me that the job was done quickly.
3/30/2019
Jerry D. VERIFIED CUSTOMER
It was a great experience. We love Longo Toyota service. People
3/30/2019
WILLIAM N. VERIFIED CUSTOMER
Noli Was very helpful. He pointed out all the things I needed to do to my Prius. And he also help me understand why I had to pay what I paid. Awesome customer service A+ rating thank you.
3/30/2019
William C. VERIFIED CUSTOMER
She was very nice and professional even though I was 10 minutes late for my
appointment. Thank you
3/30/2019
Catherine R. VERIFIED CUSTOMER
Monte has always been very friendly, helpful and professional.