Went very well, all went smooth. Took shorter than expected.
Noli in booth 30 was very nice and helpful and very comfortable to talk too.
I hear my other car May have a re call also and I will come back to Longo.
4/18/2019
Gilbert M. VERIFIED CUSTOMER
Friendly, honest and quick service.
4/18/2019
Gustavo C. VERIFIED CUSTOMER
Elizabeth is always very professional, helpful and friendly.
4/18/2019
TEODORO B. VERIFIED CUSTOMER
He just needs to be jolly. He looks so serious- put a little smile and joke to spice up the short weekend
4/18/2019
DOROTHY M. VERIFIED CUSTOMER
Albert is the reason I keep coming back to Longo Toyota. He’s kind and patient and knowledgeable. An asset to your business.
4/18/2019
Juan Carlos. VERIFIED CUSTOMER
Overall my experience was really positive thank you to everyone at Longo Toyota.
4/18/2019
Deborah T. VERIFIED CUSTOMER
He was very nice and accommodating He was also very knowledgable
4/18/2019
Doug G. VERIFIED CUSTOMER
Alexis is extremely helpful and is more than willing to answer my questions.
4/18/2019
PETER Z. VERIFIED CUSTOMER
We were told that we were to have our truck given back within 5 hours after dropping it off for service that was required by Toyota at no charge to us. Unfortunately we were not given our truck back until 5 days following our drop off. Also, since that truck is our only vehicle, we were not offered a rental at all. We also called and talked to one of the service members and they told us, “we thought you had picked it up already.” Additionally, we were told by that same service member who looked into our issue that the truck had not been worked on when we dropped it off. That they would work on it the next day after him finding out which is four days after we dropped it off. This is completely unacceptable in all aspects of the quality of the service that you guys are supposed to provide. Never have I felt so disrespected and unappreciated in dealing with Longo. I am going to make sure never to get a vehicle from you guys again and I will be letting corporate know of this.
4/18/2019
Ramon T. VERIFIED CUSTOMER
Thank you for your awesome customer service.
I was beyond satisfied with the service.
I'm definitely coming back.
4/18/2019
MIGUEL M. VERIFIED CUSTOMER
Excellent customer service.
4/18/2019
CYNTHIA B. VERIFIED CUSTOMER
Juan was very friendly and made sure everything was completed before my car was returned to me.
4/18/2019
Noemi S. VERIFIED CUSTOMER
Monte wasn’t open to helping my situation. He settled for what another dealer mechanic said about my car. He was resistant and not willing to help. Also my inspection says that everything is working properly that leads me to believe mechanics don’t really do their job. My rear windshield wiper has been bad for months but they marked it off as good. Overall going to Longo was a waste of my time and energy!
4/18/2019
Mary D. VERIFIED CUSTOMER
Jeffrey was very professional and friendly.
4/18/2019
Eddie O. VERIFIED CUSTOMER
Greg!! Thank You
4/18/2019
Rita A. VERIFIED CUSTOMER
Alec was knowledgeable and professional. ????
4/18/2019
Marc W. VERIFIED CUSTOMER
He was great!
4/18/2019
BRENDA H. VERIFIED CUSTOMER
Really good guy. Very likeable human being. I liked how personable Juan is. We talked a little about a common passion we have with local fresh water fishing. I had some questions about warranties and maintenance for my Sienna that Juan very adequately answered and I really appreciated his helpfulness. Longo Toyota is known for being the best in what they do in sales, service and all the other refined accommodations they offer customers. My son and I really look forward to when we visit for service because there are enough things there that can keep you preoccupied and that helps time fly by while we're waiting.
Thank you Juan Santa Cruz and thank you Longo Toyota for your commitment at being the best at what you do.
Greg & Riley Holmes
4/18/2019
Nancy C. VERIFIED CUSTOMER
Is there any way to shorten the wait of almost 2 hours for an oil change, even with an appointment?
4/18/2019
KAM T. VERIFIED CUSTOMER
The waiting time was long, also the concierge shuttle service took them one hour and 10 mins to call us, end up we had to just stay and wait till the end. The service manager Alec was good. When picking up my car took them 40 mins to deliver, due to the malfunction of the remote beeper.