Alec Labrada always take care of me whenever I bring our cars for service. He is attentive to my concerns and always give us excellent service. He is an asset in your company. Thank you
5/1/2019
Osvaldo S. VERIFIED CUSTOMER
Great service since I got to longo and kept me well informed.
5/1/2019
Francisco G. VERIFIED CUSTOMER
Alex is a valuable asset for Longo providing
Outstanding service to all customers
5/1/2019
Andre H. VERIFIED CUSTOMER
The Longo service was good. Jeffrey was great. The Longo warranty process ****. Dispute a ton of evidence they would not honor the warranty repair on the power lift gate.
5/1/2019
Andy Q. VERIFIED CUSTOMER
Good service
5/1/2019
Guoli L. VERIFIED CUSTOMER
very good
5/1/2019
VICKIE R. VERIFIED CUSTOMER
Alec Labrada was helpful, curtious and professional. I appreciated how he informed me about my cars status.
He is great.
5/1/2019
SHAWNDRA G. VERIFIED CUSTOMER
Alec provided exceptional service. Will request him on my next visit. Thank you
5/1/2019
Jimmy F. VERIFIED CUSTOMER
Yes
5/1/2019
SABRINA M. VERIFIED CUSTOMER
Service with a smile! A pleasure to speak with and always reminds of of any service I might need.
5/1/2019
Conrado L. VERIFIED CUSTOMER
It was not Alec’s fault though.
Looks like the Salesman Figo He or the Parts Department ordered the wrong parts for my car last April 22nd. I had an appointment for this morning to have it installed, thinking and hoping that everything will be fine. I came in for my 8:45 a.m. and Alec was the service advisor who assisted me. He said the car will be ready before 1:00 p.m. At about 11:00, I got a voicemail saying my car is ready. When I got my car back, lo and behold, the reason why I came for was not resolved. The service department replaced a part that should have not been replaced at all, the problem still exist. For a brand new car which is about almost two weeks old, with a missing part, I’m totally disappointed. Alec went to the parts department, and said they’ll mail me the parts and that I can just try to install it myself. Totally disappointed and dissatisfied with Longo Toyota.
5/1/2019
FRED G. VERIFIED CUSTOMER
Ryan Mathes was great! He was curdious and helped me with any questions or issues i had. He was very helpful and got down to the root of the problem i had with my car. Thanks again Ryan!
5/1/2019
ANTONIO G. VERIFIED CUSTOMER
Emily is a breath of fresh air, very knowledgeable and professional, as always a good experience in a not so good situation, thanks Again Longo Toyota!
5/1/2019
Alfred V. VERIFIED CUSTOMER
Took my car with appt. at 11:30 am to replace. One tire I was told my car would be ready by 4:00 pm my car end up being ready at 5:30 just to replace one tire...I just can't believe these type of service.
5/1/2019
Huilan X. VERIFIED CUSTOMER
You're the best.Thank you.
5/1/2019
ELSA C. VERIFIED CUSTOMER
Very helpful associate. Great!
5/1/2019
RAE RACHEL. VERIFIED CUSTOMER
Dinh was very friendly, and knowledgeable.
5/1/2019
ANGEL M. VERIFIED CUSTOMER
Good service and kept me in the loop throughout
5/1/2019
Marie S. VERIFIED CUSTOMER
It was just way too late on the estimated time to be done????