Longo Toyota Auto Repair Service

good

She was very professional and attentive. Great work!

He was great!

We purchased our new car with a cosmetic defect and were told we had to bring the vehicle back to get the piece replaced. The salesman said he would make sure we got a car wash and full tank of gas when we brought it back, and when I scheduled the appointment, I was told it would take less than 2 hours. It ended up taking 3 hours and I did not get a car wash nor a full tank of gas.

Really appreciate how Martin Torres from Service and Ricardo Mendoza from Parts made a good outcome out of a bad situation. On Saturday June 8, 2019 I had my 1997 Fore-Runner serviced to have a lift gate problem fixed. It wasn’t until several hours later and at closing time on Saturday that I was informed by Martin Torres that I had the wrong part and that the job could not be completed. However Martin was very accommodating and professional in that this work for this job I would not be charged for and that it would go towards the actual job of fixing it once I get the actual car part that is needed. Only a small fee of the actual job I would get charged for once I make a new appointment to have my vehicle worked on again. So now I need to purchase the new part from Parts and because Ricardo Mendoza was well aware of my situation and of not having the right part like I should have had in the beginning, he gave me a discounted rate on the car part I needed and made sure in a few days I would have it when I made the new appointment to get my lift gate problem rectified. Hopefully I will not have a similar situation like this again. But it is really great to know that there are Longo Toyota employees like Martin Torres and Ricardo Mendoza willing to go that extra mile to make sure your car problem is solved and also that you are a satisfied and happy customer.

Noli Evangelista is an awesome service advisor. He's professional, knowledgeable, and courteous. He took the time to explain pricing and work to be completed. Exceptional customer Service! Advisors like Noli keep me coming back to Longo.

Consummate professional!

I was able to leave my Toyota Mirai for my 6MO service and also used one of my free rentals from Enterprise. I appreciate Joseph's prompt and courteous attention in completing my service paperwork, and submitting my rental request to Enterprise right away. 5-stars for excellent customer service.

Teddy Chiu ‘s service is very very good. I’m extremely satisfied pleased.

Emily was great! She was very informative and professional. Your team is always on point. I liked how she explained everything they did and what was the outcome of the work that was done. She was pleasant In person and on the phone I could hear her smile.

Nice guy

Guarantee for two years and not replacing parts that fall off, is not a good guarantee.

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Good service

Excellent person and very knowledgeable.

Juan was very professional & polite.

Our service advisor Danny Guerrero was very helpful and explained everything thoroughly. I will be using longo for now on as long as I own my Toyota. Thank you.

Good job

Ana in concierge was also very helpful. Gregg always does a great job.

Greg does an excellent job