Longo Toyota Auto Repair Service

Kayla was very prompt with contacting me with service updates on my car. She is also good at detecting problems, and ordered the correct parts, and had made sure the issue was resolved. Kayla took her time and answered all my questions and concerns. I am a delighted customer at Longo Toyota, because of Service Advisers like Kayla.

Waited to long nobody came to advise me & ask me to stay one extra hour!!!

I tell all my friends Only go To Noli...HES AWESOME!

Kept me updated with my car’s service and really polite.

The wait was still a bit long.

good customer service

Good service and good information for the car.

Johan has helped us in the past. He has a GREAT ATTITUDE & ALWAYS FRIENDLY.

Awesome ???? Service with Mr. Nestor Gonzalez. Who Is always ready to provide rapid service excellent Service I will go back to this Longo Toyota because of him thank you so much for your great assistance!! Happy customer????????

You always do a great job thank you

I will keep this short. I bought 2 Camry’s in the last year and the only problem I had was with the 2019 black Camry I just recently purchased. The backseat door edge behind the drivers side came out the 2nd week I had it. Just took it in yesterday to get it fixed at Longo Toyota. I get a call at 2:30 saying that I need to call my insurance company because it can’t be fixed under warranty. My 2019 Camry is 5 weeks old with warranty. My day on Thursday was not accomplished because of the ignorance of a Toyota service team that kept my car for 7 hrs held aside and not cared for. When I received my car it was never washed. I get a call from Eric my service team member to notify me that nothing can be done. I was very confused! A new car and no explanations. I was denied with the claim go Toyota , thinking this was something I can rely on somewhere with the corporate company. I decided to call Tustin Toyota to see what my options were since I had no where else to take or explain the warranty options of my vehicle. My car today was taken care of at Tustin Toyota! They assured me that this was a frequent problem with the door edge coming off and it happens all the time. They were confused on why they withheld my time and didn’t want to do anything about it , but to stick to their words. Not sure this is going to help while I’m explaining myself knowing cooperate Toyota did not help me with this. Whoever reads this please endure yourself. Happy customer forever at Tustin Toyota

Able to complete the necessary work in short amount of time with 100% satisfaction!

Have been going to Longo for over the past six years, this visit was the fastest ever.

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Excellent customer service.

He was very professional & made my service fast he is very good job thanks Gayane

Emily was great! Very helpful, professional and knowledgeable.

The guys at service department were great the way they treat you and taker care all your needs it was very nice thank you

Very helpful, explained what need to do ,well informative courteous and excellent service.

Very professional service