I'm always satisfied with my service advisor Dennis **** . He always takes care of me and get me out from the service I'm getting . He is great
12/8/2017
Darian T. VERIFIED CUSTOMER
Dennis is the best .....very helpful with questions.
12/7/2017
Dave P. VERIFIED CUSTOMER
Coming in the morning to talk to the tech, very dissatisfied. Door handle is very loose,sloppy.
12/7/2017
Angela D. VERIFIED CUSTOMER
David was very helpful and his honesty and help was appreciated
12/7/2017
Cody K. VERIFIED CUSTOMER
David was very helpful, I appreciated the follow-up with the shuttle services the dealership provides.
The only thing I found a problem with was the clearing of the service interval light on the dash. It wasn't a big deal, I just cleared it myself.
Thanks!
12/7/2017
Randy H. VERIFIED CUSTOMER
Dennis,
Did a nice job of keeping me aware of my vehicle and helping me out with a loaner vehicle , Daniel seems to be the first one at work and last one to go home
I hear some noises from my car that I haven’t heard before I will drive around a couple days and then touch base with You guys ( there will be a delay me driving my car / I have the flu )
I would’ve like to seen a list of work that you guys did on my vehicle with the brake booster / Motor mounts - such as replaced all the brake fluid ? ( all motor mounts replaced? all work that was done on an itemize list
I consider myself very loyal customer
Hope to hear back from you thank you
12/6/2017
John C. VERIFIED CUSTOMER
Robert was spot on when he said my vehicle would be done in an hour. I had a positive experience.
12/6/2017
Tim M. VERIFIED CUSTOMER
Jennifer made my first experience with MK a great one. I was nice to be greeted by a service advisor and not have to hunt one down. Thank you Jennifer.
12/6/2017
Yaser Q. VERIFIED CUSTOMER
I have sent an email to Jennifer Hunt the day of the service. And still have not received a response. Completely disappointed.
Yaser Q
12/6/2017
Ben S. VERIFIED CUSTOMER
My service was quickly and professional from beginning to end and I will always recommend M.k. Smith to my friends.
12/6/2017
Lydia V. VERIFIED CUSTOMER
Very polite and through. Seemed to be honest.
12/6/2017
Carole B. VERIFIED CUSTOMER
Always satisfied with customer treatment at MK Smith. Thanks much and Happy Holidays ????
12/6/2017
Debbie M. VERIFIED CUSTOMER
Took a lot longer than expected but at no fault of Andrews he took care of making sure I was kept updated it just got extremely busy
12/5/2017
Judy A. VERIFIED CUSTOMER
Everyone at MK is so nice & friendly. Pleasant experience.
12/5/2017
Jack H. VERIFIED CUSTOMER
Satisfactory service; however, about $15 more than what I pay to have the same service ("The Works") when having my Ford Escape serviced at Chino Hills Ford.??
12/5/2017
John B. VERIFIED CUSTOMER
Outdtanding
12/4/2017
Evelyn G. VERIFIED CUSTOMER
Robert was very professional,thorough and friendly....he went out of his way to make me feel this was the right place to have my truck serviced. Definitely will ask for him the next time my truck is is need of service.
12/4/2017
Natundra W. VERIFIED CUSTOMER
Dennis informed me the approximate time of how long my car would be in service. I'm grateful that cause I could always use MK shuttle service to take me home and wait.????
12/4/2017
John V. VERIFIED CUSTOMER
Mr Readle was excellent with his explanation of my problem ,just Thank him