Came in for 2nd key that was put on a due bill for the 2016 Tahoe we just purchased. The original key we had was returned damaged, (rubber silicon is now torn and cracked) and the new key was not programmed when I got home after spending 7 hours in the service department. We did ask for additional items. Centering of the steering wheel, and I do not see any difference. Programming of Android capability on My Link..that was completed. We did get a tray installed in center console, although paperwork shows one is being ordered for 50$ (I'm happy with the tray but confused with the paperwork) and one of the back seats feels broken and is making a popping sound that may be a safety hazard, and after staying in the waiting room for about 5 of the 7 hours, I'm not looking forward to bringing my car back next week to have the seat looked at by an upholstery person. My confidence level is not too high, and my overall satisfaction is fairly low.
1/7/2018
Jessica C. VERIFIED CUSTOMER
Andrew is stellar & sweet. He is very courteous and informative on my car updates and knowledgeable with any concerns I had. He made me feel comfortable that my car would be taken care of and in good hands. Thank you! Thanks Chevy for your wondeful team in fixing my car.
1/7/2018
Patrick S. VERIFIED CUSTOMER
I waited 15 min for someone gave me my car bk. I had to go ask someone to get my car.
1/7/2018
Russell C. VERIFIED CUSTOMER
My car has the same problem. Service was friendly. But my car is still turning off only on right hand turns
1/6/2018
Gail M. VERIFIED CUSTOMER
Jennifer Hunt was pleasant to deal with. Satisfied with tbe results.
1/6/2018
V H. VERIFIED CUSTOMER
Jennifer was very kind and patient. Great attitude ????
1/6/2018
Stephen L. VERIFIED CUSTOMER
Dennis is awesome...he takes great care of us.
1/6/2018
Roberto L. VERIFIED CUSTOMER
Perfect service and help.
1/6/2018
Sandra V. VERIFIED CUSTOMER
Always courteous and professional and I always have great service when I go to MK SMITH
1/6/2018
Daniel L. VERIFIED CUSTOMER
I usually work with Robert. He s probably the best service rep I've ever worked with. Andrew was great. He understands what fast and great service is. Always a positive experience when I service my tuck here.
1/6/2018
Ralph R. VERIFIED CUSTOMER
Very good service
1/5/2018
Darrel L. VERIFIED CUSTOMER
Dennis was very professional and friendly to do business with would recommend Mark Smith Chevrolet and Dennis to my Family and friends
1/5/2018
Irene B. VERIFIED CUSTOMER
This is my second time dealing with customer service with Jennifer Hunt, she always kept us informed what’s going on with her vehicle. Thank you again Jennifer for all your great help !
1/5/2018
Lisa L. VERIFIED CUSTOMER
I had offered to pay to get my car washed along with the service I was getting, but when I picked up my car, it had not been washed. Kind of disappointed in that. Otherwise, service was fine even though the pricing was a little high.
1/5/2018
Rosemary B. VERIFIED CUSTOMER
All my service needs were met and completed.
1/5/2018
Annett M. VERIFIED CUSTOMER
Went in because the left rear blinker wasnt working, it was replaced but when I got home the check engine light is on and the auto ignition will not start the car ..I have to manually put the key in the car to start it
1/4/2018
Manuel V. VERIFIED CUSTOMER
Dennis is EXCELLENT! Need I say MORE!
1/4/2018
Jack M. VERIFIED CUSTOMER
Haven't had a chance to drive my truck to follow up with the noise I originally heardfar so good. Thanks Jennifer.m
1/4/2018
Steven H. VERIFIED CUSTOMER
Thank you on a fantastic job I'm getting my vehicle back to me same day