Robert M. came through again which was very important because it was a critical service (100K miles) and I was experiencing a very busy day with other things.
8/24/2019
Jose Z. VERIFIED CUSTOMER
This was my first time visiting this dealership, Robert was friendly, and provided a lot of attention to detail and feedback. I brought a Government Van to be serviced and everything was taken care of. I plan on bringing my Chevy Avalanche in for servicing and possibly looking at trading in for a new truck. Awesome experience, keep it up!
8/23/2019
Joe Ann. VERIFIED CUSTOMER
I did not get the service done because Mike was very rude and condescending.
His comments suggested I had no knowledge of my vehicle, nor did I know how
to drive it. Which could not be more further from the truth. When I purchased
My car everyone we’re so very kind because they were able to meet the special
Needs seniors I care for which is why I chose the surburban, but today was a huge disappointment. I will be sending a letter to your corporate office.
Thank you. JoeAnn
8/23/2019
Mando V. VERIFIED CUSTOMER
Mike was great very helpful and personable
8/23/2019
Luis C. VERIFIED CUSTOMER
Buen servicio gracias
8/23/2019
Juan C. VERIFIED CUSTOMER
Oil change and tire rotation took very long considering I had an appointment
8/23/2019
Simranjeet S. VERIFIED CUSTOMER
I went there for the same problem. They told me its fixed but i still kept having the problem. And i took it back again on 08/21/19and i was told that it might be a battery problem and i was told the last time that the battery was check when in fact it was not checked. Everytime i go back to this dealership, it seems as if i am spending money on things that arent even being fixed. I am very disappointed to the point that i would never go back to this dealership or buy another chevy car again. Horrible customer service and too many excuses given.
8/23/2019
Carl M. VERIFIED CUSTOMER
Robert is simply the best!
8/22/2019
Charles . VERIFIED CUSTOMER
Great communicator I love it
8/22/2019
Sergio R. VERIFIED CUSTOMER
Promised time issued for oil change was not exact. Service advisor assumed for vehicle to be checked in prior vehicle was on hold (4hrs) , reason for(unknown)
8/22/2019
Maricela L. VERIFIED CUSTOMER
Huge lack of communication to begin with. Numerous unreturned phone calls.
8/21/2019
Cecilia C. VERIFIED CUSTOMER
He was great and very attentive
8/21/2019
Nicholas S. VERIFIED CUSTOMER
Robert definitely exceeded my expectations!
8/21/2019
Mary M. VERIFIED CUSTOMER
I thank RObert so very much for always looking out for me and taking good care of my car.
8/20/2019
Everett N. VERIFIED CUSTOMER
Moke was very knowledgeable and professional
8/18/2019
Jamie S. VERIFIED CUSTOMER
Mike was fantastic! He helped me get my car in, fixed the problem, and i had my car back within the time he quoted. I was very satisfied with the service I received. Thank you again Mike!
8/17/2019
James R. VERIFIED CUSTOMER
The service team at MK Smith is exceptional. I'm a first time customer and will be a lifetime customer as long as this team continues with their professionalism and attention to overall customer satisfaction.
8/16/2019
Alexismisty R. VERIFIED CUSTOMER
we we’re not happy with the cleanliness of our vehicle upon return
8/16/2019
Elizabeth R. VERIFIED CUSTOMER
Thank you
8/16/2019
Ernesto G. VERIFIED CUSTOMER
Thank you for your service. My family and I have had many years with MK Smith for the best service.