Very polite and courteous delivered my car right on time took care of all my needs inquired about did I have any questions answered them all thank you so much Jesus Martinez is a excellent service writer He made having to take my car in for service much better
8/6/2019
Andres M. VERIFIED CUSTOMER
Very helpful good conversation
8/6/2019
David L. VERIFIED CUSTOMER
The shuttle service was worse than terrible. It more than 20 minutes late for the outward trip to your suggested destination of the mall. Then it took just scant two hours for the pick up from the same destination when we called after our car was ready.
8/4/2019
Rodolfo A. VERIFIED CUSTOMER
Great service and quick delivery
8/4/2019
Ray R. VERIFIED CUSTOMER
Thanks for the great service, I’m very satisfied and expect to be coming back when my next service comes up.
8/4/2019
Yujen H. VERIFIED CUSTOMER
Nothing too special. The rep was very friendly and provided status of the vehicle. Understanding the estimate completion time was an estimate, it took more than half an hour to wrap up. Others seem to have their cars ready on time.
8/3/2019
Maureen C. VERIFIED CUSTOMER
He was personable and efficient
8/3/2019
Charles M. VERIFIED CUSTOMER
Poor customer service. Lack of communication between the service agent and myself. Was told my Subaru would be there for a week. That week turned into a month and that month turned into almost two months. I had to call and ask how my car was doing. Will never go to Sierra Subaru again
8/3/2019
Timothy O. VERIFIED CUSTOMER
Jaime is always courteous. He applied a discount after I asked if any discount was available even though I had no idea if such a discount existed.
8/3/2019
Erik W. VERIFIED CUSTOMER
The service and Jaime was excellent. I was somewhat surprised by the labor cost of nearly $800 dollars. I would have appreciated an estimate of that cost upfront!
8/3/2019
Peter F. VERIFIED CUSTOMER
A great service staff, Steven was extra appreciated. We were interrupted during a long family vacation and stopped in for a diagnostic check. It confirmed an issue we presumed and needed to cut the trip short to swap cars and have our home dealer fix the issue. Much better than left on the side of the toad.
8/3/2019
Richard D. VERIFIED CUSTOMER
Jaime did an outstanding job keeping informed on the progress of my car. He also has a excellent attitude and presentation.
8/3/2019
Tim Y. VERIFIED CUSTOMER
Everything fixed, right on time. Thank you!
8/3/2019
John R. VERIFIED CUSTOMER
Jaime is the best!
8/2/2019
Maria C. VERIFIED CUSTOMER
It was great to receive updates via text. Thank you.
8/2/2019
Erin C. VERIFIED CUSTOMER
Professional and polite
8/2/2019
Ian O. VERIFIED CUSTOMER
Eric was great!
8/2/2019
Daniel L. VERIFIED CUSTOMER
Steven was very professional and courteous. I told him this was my third time coming back to fix the same recall and he assured me id be taken care of this time and I was. Thank you Steven.
8/2/2019
Norwin G. VERIFIED CUSTOMER
Good customer service. Effective communication. Timely responses