The manager at DCH Mike is great and helped out with my vehicle. The service advisor Armel on the other hand does not know how to do his job. On more than one occasion he has told me he will update me on my vehicle. The first time I waited 7 and a half hours and I had to call him. The next time I was told the same thing and hour and a half later no word and had to go ask him about my vehicle again. Because of mike I am satisfied with the service. Something has to be done with Armel and how the customer is treated.
8/17/2016
JULIE O. VERIFIED CUSTOMER
Except for the little set back everything turned out
Good
8/17/2016
JOEL P. VERIFIED CUSTOMER
Outstanding service from Justin, my service advisor.
8/17/2016
CLINT M. VERIFIED CUSTOMER
Mike **** was very helpful and quick to assist me and the staff member that took my payment was friendly and nice!
CLINT M
8/17/2016
MICHAEL C. VERIFIED CUSTOMER
James was very courteous and helpful. I had a pleasant experience.
8/16/2016
DANIEL M. VERIFIED CUSTOMER
Good customer service.
8/16/2016
AMY M. VERIFIED CUSTOMER
As always Chris is a pleasure to work with and always keeps me posted and takes good care of my vehicle. Thanks again!!!
8/16/2016
JEROME B. VERIFIED CUSTOMER
none
8/13/2016
BENJAMIN L. VERIFIED CUSTOMER
I had a scheduled apointment. I pulled into bay area with no other cars in the area, or in line. I waited with my family for 10 minutes with no contact from service assistant. My wife exited our vehicle and approached a booth before being helped. Both booths were occupied with doors closed on the computer. Also I was never contacted or advised that my truck was being kept over night until l called and inquired. I believe customer service is no a priority at DCH Dodge Temecula.
8/13/2016
MITHCELL L. VERIFIED CUSTOMER
It's not the service employees, it's the fact that my truck has continued to be in the shop over and over due to multiple issues.
8/13/2016
SCOTT W. VERIFIED CUSTOMER
Everyone was very profrssional and helpful.
8/13/2016
BRIAN L. VERIFIED CUSTOMER
Justin was great in helping us get our jeep repaired. He was diligent in keeping us informed on the progress and did everything to ensure we had adequate transportation while the vehicle was in for service.
8/13/2016
JAYD R. VERIFIED CUSTOMER
The service department took care of the problem on my 2014 3500 Ram. Thank you.
8/12/2016
RICHARD F. VERIFIED CUSTOMER
Greeted me immediately and when I had questions about specific service intervals he showed me the manual and what the suggested lengths were. He did a great job.
8/12/2016
REBECCA R. VERIFIED CUSTOMER
I think Justin was great! Helpful and a very kind person! Also, the shuttle driver that gave me a ride to breakfast was very nice!
8/11/2016
AMBER D. VERIFIED CUSTOMER
Mike **** has always been professional and never trying sell things that are not neasecary. I don't like leaving my truck but mike always makes sure everything is good to go.
8/11/2016
BRANDY H. VERIFIED CUSTOMER
Everyone was very kind and welcoming. From the moment we arrived to the moment we walked out, it was a great atmosphere with wonderful employees!!
8/11/2016
JOHN M. VERIFIED CUSTOMER
Mike **** did a fantastic job in getting my AEV Jeep up and running and back to me. Thanks Mike!
8/10/2016
STEPHEN P. VERIFIED CUSTOMER
Professional friendly service
8/10/2016
JOSE C. VERIFIED CUSTOMER
Mr. **** is a very good consultant always have the right attitude friendlyand very infection