DCH Chrysler Jeep Temecula

not so many emails you are just like my husband doctor overkill on the emails, l do not have a smart phone so may be you should ask first before loading up on the emails l still use my ( not so smart ) phone that rings that will do. thanks for the car...

I called and told the person who scheduled my appointment that I was having issues accelerating after making a cross country trip in my vehicle. They said the mechanics would be able to look at it and if they couldn't fix it that day I would be provided with a rental car. Once I showed up I was told by one of the guys working there that they could not look at the issue because I did not have an engine light on on the dash board. I was also told that they were backed up about a week for that kind of maintenance and that they could only provide a rental car for one day. Coincidentally, my oil light came on the day before my scheduled appointment so they took care of that instead and rotated my tires. In the end the scheduled appointment was a waste. When I asked why there was a disconnect between the information I received and what is actually done, I was told "the girls who schedule the appointments don't understand the process". I think this is unacceptable and that policy and procedure should be made clear so that customers aren't showing up wasting the dealerships time and their time. Perhaps having someone who understands the maintenance process should work in scheduling to alleviate these issues. If you have any questions feel free to contact me at ****-****-xxxx. V/R RICHARD L

He was quick and Friendly

Chris is the most customer orientated employee I have experienced at a dealership. I completely trust his advice

Brought my 2011 Dodge Caravan in for repairs on September 1. Paid over $1000. Brought it in again for the exact same problem on September 7. Called DCH on September 9 the exact problem still occurs.

Very nice person, people friendly

Thank you for getting me and out quickly. Also, got everything my vehicle needed repaired. The only thing missing was a quick wash... Carlos was very dusty

I just think you guys, you all are great. Thank you for your service I am completely satisfied.

Awesome knowledge and helpful

Chris did a great job

Man first thing is first u want a good service advisor i will recomend MIKE ****.he does a very good job helping u with everything u need and always has a good positive attitute.goof job mike.

Chris is great!

handled issues in a timely manner and friendly. thanks

Great service advisor will ask for him next time. James ****

I trust Mike ****, but there was one time I came in there and had my oil changed and obviously your tack put 4 quarts of more oil then my truck acquired. When I found out about it Mike sincerely apologized and took care of the problem .yes I will come back

Mr. James **** was very excellent and outstanding in providing customer service!

Service agent was great. He gave me the coupon for my oil change. Which I greatly appreciate it. Thank you

When I got there I had an appointment for an oil change, tire rotation, and a fluids check. I had to wait an hour and half for them to return my vehicle, and no only that I got told it was only going to be a $100-200 to replace my coolant bypass line and then he tried to tell me is going to cost me $441 to replace it. We are low in money as it is and the fact the dealership would allow someone to low ball you like that is ridiculous! I've called my old dealership and they told me it would only cost $116 for the part, so for the labor it's going to cost me freaking $300+, yeah right! I've also called other mechanics whom had told me it was only around $190-200! Also, once I returned home to find not only did I get charged for a ridiculous amount for an oil change, he didn't put the required amount of oil in my vehicle! And instead of putting coolant in my vehicle, he put flipping water in my vehicle! I'm 100% disappointed in the way he did his job and I want a refund! Cause for one, I know what it feels like when I have a tried rotation and it feels no different, it's like he didn't even do his job!

Great job I'm satisfied 100%

Even with an appointment it took way to long just to get me car checked in.