Chris **** continues to give great customer service. He keeps you updated how your service is going and has that personal touch. He knows Dodge products and what accessories are available. Chris is asset to your company. One hour for service was great! Will continue to have my SRT 8 serviced at DCH
9/5/2016
DANIEL S. VERIFIED CUSTOMER
We dropped the car off with no appointment !
Thankfully it was finished that day .
Only thing We wish they would give the cars a quick wash ! We always did at Saddleback Imports and McCarthy Buick a small thing that goes a long way .
Dan Straley ****-****-xxxx
9/3/2016
DENNIS K. VERIFIED CUSTOMER
Justin was not to blame for my first time in. That was somebody else's fault for ordering the wrong radio. But when I did come back Justin tells me that I didn't tell the tech there was another problem.(it's all part of the same radio) so I came back again(3rd time) well guess what. Wrong radio and they forgot to plug in the lower unit. ( Justin won't face me now!) so they ordered another one and I came back again. (4th time in now) Justin tells me he promises me, in writing, it will be done by 10:00 and I'll check everything myself. From 10:00 to 10:20 I stand directly outside his office waiting patiently and staring at him because he has been speaking with another customer and he won't face me nor go check on my truck. Another gentleman finally comes out and interrupts him and he tells him something but I can't here. That man shakes his head and walks straight out to my truck and the man working on my truck throws his hands in the air shaking his head and here come my keys. And I finally get out of there. I'll never come back for service. And I'll go to the dodge dealer in Elsinore if I buy a new dodge again
9/2/2016
ALISON H. VERIFIED CUSTOMER
Thanks for a great job and getting my Jeep taken care of!
9/2/2016
SANDRA H. VERIFIED CUSTOMER
Good job James!
9/1/2016
SUZANNE W. VERIFIED CUSTOMER
He was exceptional! I dropped my jeep off before you opened and put my key and a short note regarding the problem I was having. By the time I called to see if anything had been looked at, there was a diagnosis and the warranty company had already been contacted so I knew exactly how much it was going to cost. Best service I've ever had anywhere!
Thank you so much!!!
9/1/2016
TONI R. VERIFIED CUSTOMER
I have had my Jeep for a year now and today was the first time someone told me all the great stuff I get with my maintenance package I purchased.
9/1/2016
PAUL K. VERIFIED CUSTOMER
Service was good just took to long
9/1/2016
JAIME P. VERIFIED CUSTOMER
I was notified of a recall by mail to bring my Jeep in to be serviced by DCH Temecula Jeep which was a huge mistake. We anticipate notifying the recall 1800number of the lack of customer service and professionalism by the Serv Mgr and his team, as well as informing DCH upper management and online reports and complaint forms/blogs. Thank you.
9/1/2016
GARY D. VERIFIED CUSTOMER
Quick and efficient. I left message on his voice message at the office and he return my call in a timely manner.
9/1/2016
ADAM S. VERIFIED CUSTOMER
My service advisor Mike, did a terrific job and is a 10 out of 10! I am hoping that now the issue that I brought the car in three times since I purchased it brand new, is fixed. Where I am disappointed is that I had my car detailed before bring it in, and the recurrent issue had me leave it at the shop again. It just is very disconcerting to get the car back filthy. I see you have the facility to wash cars, and when you have to have them brought back to you numerous times for the same issue (I have had to leave the car with you for about three weeks to a month)...you should return it to me clean. Again, everyone is terrific and helpful...I understand you can't be perfect mechanics...just wash the car.
9/1/2016
JAMES J. VERIFIED CUSTOMER
The service rep was very helpful ...
8/31/2016
BLYTHE T. VERIFIED CUSTOMER
Great
8/31/2016
DeeAnn J. VERIFIED CUSTOMER
Good service
8/31/2016
JEANETTE W. VERIFIED CUSTOMER
Chris my service advisor restored my faith in your dealer ship. My first experience with you guys was not good.
8/31/2016
TODD F. VERIFIED CUSTOMER
Mike was great, no complaints there. But for the most part your service department **** as far as feeling welcomed. The service tech left a dirty oil rag on top of the turbo charger in my 2015 Ram 2500 Cummins diesel. I check under the hood as a habit anytime I get work done. Luckily I do because that could have potentially caused a fire in the engine compartment. The main complaint I have about your dealer is that no one, not one person seems enthusiastic about being at work. I'd go to another dealer if one were closer. The only person whom I've ever had a good experience with is Omar,in sales. He sold me my truck last year and it was a pleasure working with him.
Thanks,
TODD F
8/31/2016
DANIEL M. VERIFIED CUSTOMER
Wasted my Saturday there to get my head light replaced on my brand-new 2015 Dodge Durangoo & to come out that they messed up on the shipment and broke something in delivery. Rep guy said it's out of his control too bad. Not very happy with Dodge right now
8/31/2016
JULIA M. VERIFIED CUSTOMER
Failure to complete all recalls and failure to find a solution.