Hardin Honda Auto Repair Service Center

This was by far the worst experience I’ve had having my vehicle serviced. Firstly, I had an appointment at 11:15, wasn’t helped until 11:40. Then I was given several bits of deliberate misinformation with the intention to get me to spend more money for pointless service. Byron said the tires that come on the car do not carry any type of warranty with Honda nor with Michelin. This was false. I called Michelin after leaving the dealership and after providing my vehicle and tire information was told to find an authorized Michelin dealer to have my tire looked at as the damage to it was likely covered by their warranty. Went to an America’s Tire after picking up the car and was prorated for a full set of new tires for 50$ more than you quoted me FOR ONE. Second, Byron told me that I had to have my brake fluid replaced because (he said this verbatim) “the regenerative braking causes more wear on my brake system.” Do you think I’m stupid or does he actually not know how regenerative braking works? The clarity, a PLUG IN HYBRID, has an electric motor that it uses for regenerative braking which REDUCES the wear on the brakes prolonging their life. This is common knowledge for electric or semi-electric cars and what he said was BLATANT misinformation. He was standoffish the entire time and didn’t have a response when I challenged his lie about the brakes. I’m glad my lease is up in January but if I need service between now and then, it definitely will not be at Hardin.

Extremely kind and helpful. He really knows his way around cars and is straight to the point.

Cesar was friendly and helpful

Juan was professional and personable. He was very helpful and provided great service and was able to answer all of my questions well.

No I can't say I was completely satisfied, I was there for 4 hours for an oil change. I think that is excessive. But Representative was nice and did a good job.

Very helpful

Thank you for your excellent customer service satisfaction.

Job was explained very well

Juan Ayala did a great job at handling my service appointment, my car service was done quickly.

Byron was patient with me and explained my options well. I elected to do a third of what was required and will return in a month to have more work done. Steve H

Alfredo has great customer service and made the effort to make sure I was a satisfied customer. He is kind and professional and made sure that I was comfortable to do business work Hardin Honda again.

Very kind, very knowledge, great help. Very sacrifice with his service.

Vehicle was ready way before estimates time!

Alfredo was very nice and professional. Also he was fine as hell. I’ll definitely be returning

Great job......i need help and cesar,help me get Back on the road

Juan was very helpful and professional throughout the whole process. Looking forward to working with him again in the future.

Everything is perfect, thx

I have met Cesar Melena. He is a very friendly and nice employee. I am very satisfied with his service today. He did a very good job .

Adrian Moreno was great. He was very professional and take time to answer all my questions.

Always easy, always helpful