Hardin Honda Auto Repair Service Center

Simon is very friendly and reliable. I was a bit concern with some weird sound on my vehicle. He requested a check for me and clearly explained the issue and addressed any concern I have. I am very satisfied with the service provided.

Great service as usual

Extremely disappointed in customer service. I have never taken my car anywhere else. I picked up my car and Don't expect to return.

Awesome customer care by Juan Ayala!

He treated my with respect and very friendly

I not happy with the fact the Honda is not covering the problems with the A/C unit nationwide. My car is not an isolated issue. The condenser, compressor and evaporator are all prone to leaks. The fact they only address the condenser issue and pass the cost of the evaporator on to the consumer is wrong. I used to think Honda vehicles were reliable, but after looking further into this, I find this is a consistent problem. I personally think it is a scam, they (Honda)are recouping the cost of recall of the condenser. Average cost to replace evaporator is $2000

Darin is honest and experienced that’s why I don’t go anywhere else!!!

The service department at Hardin Honda is seriously lacking. I left highly disappointed and dissatisfied. Which really shocked me considering their quick service side does a great job. I was provided with an inaccurate timeframe of how long they would need my vehicle when I booked my appointment which I didn’t find out until the service advisor came to speak to me. It went from one day over the phone to an estimate of 2-3 days. The service advisor was not understanding or apologetic and seemed to lack any sort of care. Adrian really needs a class on customer service. I did not get the work done since I cannot leave my vehicle for 2-3 days without proper planning as I work a full time job. To add to my irritation I asked to have my windshield wipers that I had previously paid for installed and he told me he had to call to make sure they were there after I had already told him I received a call previously that they were there. He told me they were having a hard time locating them. In the end, they installed the wipers but I had to ask as I picked up my keys if it was done. This experience has made me question if I will come back to the dealership. Which is really sad as I have taken 3 cars there and have referred others to use your dealership service department. At this point, i’d rather recommend another dealership.

Shout out to Zach, he was great. 10/10

None

Todo excelente, estoy feliz

Alfredo was very clear in explaining the services that my car needed. He also ensure that it was ready on time for me to pick it up. He was very personable and easy to work with. The whole experience was fast and easy.

Simon was friendly and communicative.

Darin was super helpful !

Cezar Malena was very helpful and friendly. He was professional and the customer service he provided was excellent.

Alfredo is very good CSR,

Alfredo was excellent as always.????????????????????????thanks so much

Friendly and quick service

Exelent service

There were two separate problems with this visit and I'm not blaming anyone in particular. First problem: I called the service number several times over the two days my car was in the shop and always got a recording that I had reached a full mailbox if I pressed 2. I eventually did a workaround by calling the main dealer number and having the parts department hunt down a service person. Second problem: I had a 9 AM appointment, but a mechanic didn't start assessing my vehicle until 10 AM the next day. That's a long wait!