Great service, great people.
Many of us feel lucky and fortunate they are in San Jose.
3/18/2021
Gabriel C. VERIFIED CUSTOMER
Krishneel was great! He kept me updated on any issues with my car and explained which ones are of greatest importance. He apologized for the time I had to wait to be serviced. I will definitely be contacting him the next time I get my vehicle serviced at Piercy.
3/18/2021
Mary K. VERIFIED CUSTOMER
Ricardo was great! Very efficient and helpful.
3/18/2021
Lei X. VERIFIED CUSTOMER
Good services!
3/18/2021
Rakesh P. VERIFIED CUSTOMER
I verified the Invoice and found there were unnecessary service done. The car only covered 23,992 miles and paying service $650 is not worth ($480 for labor & $154.52 for parts).
Throttle Body Service ideally needed after 75,000 miles.
Brake Fluid Exchange ideally needed after 30,000 miles.
I used my car on best road , best driving and just for office purpose.
Very dissatisfied by your service.
If you want to change my view share the video/photos and show the real issues.
Done now with Piercey and so with your service. Will definitely share my views with others.
3/18/2021
Sharon G. VERIFIED CUSTOMER
Jazz was personable and checked in with me a few times since I chose to wait in the lounge.
3/18/2021
Naveed A. VERIFIED CUSTOMER
Excellent service and behavior too.
3/18/2021
Cousette C. VERIFIED CUSTOMER
Raymond was very helpful and assisted a disabled senior like me.
3/18/2021
Richard F. VERIFIED CUSTOMER
Efficient, friendly, and communicative. Thanks!
3/18/2021
Gerardo B. VERIFIED CUSTOMER
Satisfactory
3/17/2021
Yevhen B. VERIFIED CUSTOMER
Krish is the best :)
3/17/2021
Bien T. VERIFIED CUSTOMER
Okay good
3/17/2021
Itsuo Y. VERIFIED CUSTOMER
I’m was relaxed all the time waiting until al maintenance check was finished. The operation at Piercey is very efficient.
3/17/2021
Laura K. VERIFIED CUSTOMER
Raymond and Marvin were both responsive and professional. I appreciate all their help and would like to commend them both on making what could be very stressful into a great customer experience for me instead. Thank you Raymond.
3/17/2021
Apolinar A. VERIFIED CUSTOMER
Great customer service.
3/17/2021
Codie O. VERIFIED CUSTOMER
Ken was fantastic with his customer service. He kept us informed the entire time and was extremely knowledgeable about the product!
3/17/2021
Huajie Z. VERIFIED CUSTOMER
Thumbs up to Francisco
3/17/2021
Narciso V. VERIFIED CUSTOMER
Very excellent service
3/17/2021
Manuel H. VERIFIED CUSTOMER
Miguel refuse to perform my multi point point inspection in my SUV and me as a customer I feel that Miguel is a really nasty NASTY customer service. Thanks. Jose. Hernández ****-****-xxxx
3/16/2021
Kevin A. VERIFIED CUSTOMER
Technically, i asked for multipoint inspection and did not receive a report. Technician tells me machine broken which is not acceptable.
If you promis to provide a service and not deliver, you don’t have the right to charge your customer. Oil change can be done in any shop, reason to bring the car to Toyota service center is the attention to details but apparently that’s not what we get these days.
Very unsatisfied with the quality of service and the behavior of the customer service. So unprofessional.
I am not recommending this dealership to anyone