The new service manager and Ulysses are both working on getting my headrest problem solved. I have been keeping me posted on what's Happening and hopefully it will be done and taken care of real soon thank you
11/18/2016
Cody D. VERIFIED CUSTOMER
Eric's the best
11/18/2016
Cameron B. VERIFIED CUSTOMER
Thank you,
A little longer than expected but went well
11/17/2016
Gary &. VERIFIED CUSTOMER
My car was at the shop for 3 hours and the diagnosis does not make sense.
11/17/2016
Mayrani H. VERIFIED CUSTOMER
Great speedy and efficient service.
11/17/2016
Araceli A. VERIFIED CUSTOMER
I liked that we' were able to negotiate our wants and needs in regards to payments on the car.
11/16/2016
Dina R. VERIFIED CUSTOMER
When service was completed, the job order paperwork was not explained. I noticed that a washer drain plug is listed as an item put on vehicle but I don't know what that is. Please explain. Thank you.
11/16/2016
Eugene J. VERIFIED CUSTOMER
The service staff was polite and my car was finished when they told me it would be.
11/16/2016
Brandon N. VERIFIED CUSTOMER
Great staff! Quick, easy, and very friendly! Thank you Regina!
11/16/2016
Sue W. VERIFIED CUSTOMER
Alberto is very knowledgeable and his explanations were thorough. Great team member.
11/16/2016
Angela M. VERIFIED CUSTOMER
Thank you and thank you for the second look after the light dodnt go off. It was taken care of fast
11/16/2016
Nora D. VERIFIED CUSTOMER
Except i didnt get my car wash
11/15/2016
Richard M. VERIFIED CUSTOMER
My only issue was that the service people should have let me know as soon as the work was completed. I was in the theater room at the time and decided to go check with the service department just before 5:00 PM when no one appeared to notify me that the work was done and my car was ready.
11/14/2016
Joshua R. VERIFIED CUSTOMER
I was pleased with the service, but the wait time was a little too long
11/13/2016
Dannie O. VERIFIED CUSTOMER
Very appreciated of the employees in the service department who tried their best to help me with a concern. Great job ! Thank you
11/12/2016
Yvonne P. VERIFIED CUSTOMER
My air filter, cabin air filter, and windshield wipers were marked in the red as needs immediate attention by my service writer never told me. I only found out when I was home and reviewed my paperwork.
11/12/2016
Harry G. VERIFIED CUSTOMER
Made an appointment, oil change. Came at appointed time . Told it would be 2 hrs wait 1 hr to wait for shuttle? Got car back not washed! Said due to water shortage? 2 hr wait again. If we wanted to wait!
11/12/2016
Eli R. VERIFIED CUSTOMER
Albert ****was very professional and courteous but when it was time to have my car turned into me it was parked towards the back wall by palms trees and he had to bring it to me. Plastic bags still on seat and seems as if my car was done prior and was just sitting there parked. Service personnel should of had pulled up my car as other cars where. In the future it would be wise to have more employees to assist customer. Mr ****was doing his very best to acknowledge customers and apologize for the wait.
11/12/2016
William W. VERIFIED CUSTOMER
Regina is the best service advisor that I have ever worked with at any dealership. She is patient and keeps the customer in the loop as the service is being completed. She gives Hemet Honda a huge edge in other dealerships in this position. I will be returning for sure.
11/12/2016
Sherman P. VERIFIED CUSTOMER
Thank you for professional and friendly service! I appreciate your employee for helping me right before taking his lunch break. It's greatly appreciated.