Joel was very helpful. He went above and beyond to make sure I had a good experience. When I needed a ride back to the dealership, he came and picked me up. He also spent time on my car making sure it was done just right. He knows about good customer service.
11/30/2017
George S. VERIFIED CUSTOMER
First of all my daughter brought the car in for service and gave her contact information but no one contacted her ,instead the emailed me therefore she didn't know the car was ready for four +hours I didn't see the two emails unit almost 5:00pm . The other issue is that after the oil change no one washed the oil off the pan under the engine and it leaked a four inch of oil on my driveway . I am upset about this kind of service and will now have to keep a close eye on the oil just in case something isn't tightened properly and could cause an engine failure for losing all the engine oil . Totally unacceptable service .
11/30/2017
Elizabeth C. VERIFIED CUSTOMER
Great service and good attitude
Can trust the company with my car
11/30/2017
Jean J. VERIFIED CUSTOMER
Very good service today. Seemed very organized.
11/30/2017
Gerardo G. VERIFIED CUSTOMER
Good service very proffesional
11/29/2017
Lori M. VERIFIED CUSTOMER
Too much to text would appreciate call from manager of service dept . ****-****-xxxx Thank you . Lori M
11/29/2017
Ruth F. VERIFIED CUSTOMER
I find it absolutely ridiculous that it took two hours for an oil change that I had an appointment for. While my service representative was adequate, he did not inform me that I needed a new air filter until the service was completed . I then waited another 45 minutes while my car " was being washed". I only bring my car to this location because I purchased it there, and at this point I guarantee I will never buy another car from this location, due to the poorly run service department. It appears the service department is severely understaffed with a high turnover. I am extremely disappointed in the continuously poor service I have received at this location, and will be sure to let people know to spend their hard earned money elsewhere.
11/29/2017
Karen K. VERIFIED CUSTOMER
Everyone I dealt with were friendly & professional. A truly wonderful experience.
11/26/2017
Alejandra O. VERIFIED CUSTOMER
Your service department need to work in improving their service times. I was there for two hours for a oil change. I was there 45 min more than the estimated time/promised time of completion. I was told the car was ready just needed to wait to get washed and I waited 30 mins from that point.
11/26/2017
Gloria H. VERIFIED CUSTOMER
Justin gave me great customer service
11/25/2017
Edison R. VERIFIED CUSTOMER
Very professional
11/25/2017
Alan C. VERIFIED CUSTOMER
john did a great job
11/25/2017
Denise U. VERIFIED CUSTOMER
Poor explanation on car care
11/23/2017
Maranda B. VERIFIED CUSTOMER
Desiree is top-notch
11/23/2017
Leslie E. VERIFIED CUSTOMER
The writer Justin was lax in keeping me updated on the diagnosis and progress of my vehicle. On the second day I called again and was told he was busy but would call me back. He did not. The driver Paul called me to tell me he was on his way. I was unprepared for this and had to scramble to be ready. Justin never told me what was done to my car or that it was ready. I did not find out until I was at the dealership to get my car. Communication is key to good customer relations and I rate Justin poor in this category.
11/17/2017
Angela H. VERIFIED CUSTOMER
When I made the appt I was told it would take 2 hours. When I got there I was told 1:00, which meant almost 4 hours. Michelle called me at 2:35 to let me know they were in the process of washing my car. I had another appt at 3:00, which I had told Michelle about when I made the appt for my window tint, and couldn't get my car til almost 5:00. All of this left me feeling frustrated.
11/17/2017
Joseph B. VERIFIED CUSTOMER
Good work......
11/16/2017
Michael D. VERIFIED CUSTOMER
Came in at 10:15 for an oil change & was informed they would do a follow-up on the battery recall issue...I figured it would take some time to complete both & it did. I went to the desk at approx. 1:30 and they said my car was ready & in fact, it was completed a little after noon time. No one ever notified me of the completion until I approached the desk......