Nice people! Very polite and helpful. Overall great job done!
7/15/2022
Marea H. VERIFIED CUSTOMER
Thanks Chad for your help and going through extra mile. You really made it a pleasant experience.
7/15/2022
Monica G. VERIFIED CUSTOMER
Excellent customer service throughout!
7/15/2022
Terri B. VERIFIED CUSTOMER
Uli is always professional and courteous! Appreciate him being on the team!!
7/12/2022
Martha C. VERIFIED CUSTOMER
Ulises Flores is super good he has always be very nice, no complaints about him at all, but the service it took almos 3 hours for my car to be somewhat ready is way too much to be waiting specially on my day off which I have more things to, not happy with the service but Ulises is a great guy
7/8/2022
Ithan R. VERIFIED CUSTOMER
I think the whole Honda staff is incredible. They are totally capable of making any situation smooth as butter. Everyone is helpful kind and polite I already know I’m going to buy my fourth car from them again!!
Thanks again Honda team you are awesome.
7/7/2022
Gustavo H. VERIFIED CUSTOMER
Did not update me on anything that was going on, wrote false information on paperwork, attempted to sale me on parts I did not need, confused on why I needed an appointment at 10 if my car wasn’t seen until almost closing time and wrote confusing/ unclear wording on paperwork. If I’m going to a dealership for services I expect some type of formality and professionalism.
7/7/2022
Steven W. VERIFIED CUSTOMER
Thank you!
7/6/2022
Danielle E. VERIFIED CUSTOMER
Danielle and the whole service department were amazing
7/6/2022
Jacqueline C. VERIFIED CUSTOMER
I should have gotten my car back a day earlier.
Had the part been ordered when the issue was found and giving me the option to pay if the warranty didn't approve it versus waiting till getting approved by my warranty the next day then ordering it for it to come the next day. I ended up without my car for an extra day
7/5/2022
Duane L. VERIFIED CUSTOMER
Nancy is very friendly and knowledgeable. She was a pleasure to work with.
7/5/2022
Pedro L. VERIFIED CUSTOMER
Great srrvice
7/3/2022
Matthew T. VERIFIED CUSTOMER
The attached video of from the mechanics was a welcome addition to the service of my car. I appreciate being able to download my inspection sheet as well, and paying online was easy.
7/3/2022
Melissa C. VERIFIED CUSTOMER
Ulisses was friendly and efficient
7/3/2022
Gorge M. VERIFIED CUSTOMER
Great service and very good connection with Uli.
I’ll definitely be back.
7/3/2022
Karen O. VERIFIED CUSTOMER
Nancy is a fantastic addition to the Honda family. However this experience was not pleasant. I took my vehicle to Honda to have a tire checked. Turned out the rim was damaged. I paid for a replacement with the expectation ( per Honda) of the rim being ready in 2-3 days. I called on day 4 and was told it wasn't there and I'd need to call back Monday cause the shipping office was closed Saturday and Sunday. I called Tuesday and the rim was in. No one from Honda called on Monday to tell me anything. I made an appt to bring it in. I arrived for the appt. Left my car and was contacted by Nancy approximately 45 minutes later to let me know the new rim was bent and I would need to bring the car back the next day which I did. Overall it was a terrible experience but Nancy was very patient as she could sense I was very frustrated. I have nothing but good to say about Nancy. Karen O
7/2/2022
Arthur L. VERIFIED CUSTOMER
Nancy was very professional and kept me informed. She is an asset to you team!
7/2/2022
William J. VERIFIED CUSTOMER
Pleased with oil change and replacement of wipers.
Requested replacement of 3 rear brake light bulbs and driver’s dome light…
Dome light replaced, only 2 of 3 brake lights replaced.
I was only charged for what was done.
I now will need to return for replacement of final brake replacement bulb.
7/2/2022
Nora M. VERIFIED CUSTOMER
Had to drive to the service center and drop off the vehicle because scheduling an appointment over the phone was impossible. Called several times, left a message and no return calls. Received a text message offering “payment invitation” - Payment Invitation: “your vehicle is ready for pickup! You can bypass the counter and use express pay to checkout, just click the link! Thank you!” Did this and still has to stand and wait at the counter - which completely contradicts the offer. Finally, though this is my first time taking my car to this particular Honda - I have never had a problem with other Honda service locations (Humboldt and Temecula) entering the Toyota system and seeing all of my vehicle’s history. I’m hesitant to return to this particular service location.