Diamond Valley Honda Auto Repair Service

I appreciate Ulises assistance but nothing was done to my vehicle, no attempt was made to resolve the problem. I fully expect the problem to return in the future. I do not appreciate being spoken to like I am an idiot. Though by no means was Ulises disrespectful but the person I spoke to on Saturday treated me as though I was ignorant and had no idea how a vehicle worked. He never identified himself but is a disgrace to Diamond Valley Honda. Rest assured I will take my business elsewhere, I am in the process of trading in my CRV for a vehicle I can depend on!

The service appointment went fine. I was treated nicely????

Thank you for your service. Been very helpful greatly appreciate

Ulysses is always professional , efficient and offers personable customer service I have been coming back for Honda services and purchasing cars for the past twenty years because of people like ulyses

Danielle is very friendly and has great customer service :)

Very professional

It’s happened more than a few times that when you first walk into the service department no one says anything to you. I stand there patiently and would think I’d get some type of greeting but every time I just stand there and don’t even get a simple hello be with you in a minute. I’m just there, waiting, don’t know what to say or who to talk to and right off the bat creates a very unfriendly, frustrating, rude environment. The bathrooms were gross and every stall in the women’s bathroom was out of paper. The waiting area was absolutely filthy, trash, papers, and crumbs all over the ripped seats. Just overall the last few times I have gone in for service have been extremely unpleasant. Down to how phones are answered just not very good customer service and seems no pride in this dealership. Times are hard for everybody right now but no excuse for the things I saw when I went for service today. Management it seems doesn’t care. Would not buy nor take a vehicle again to this service department.

Very happy experience with Nancy Soria she is very good and kind scheduler.

I have been using the Honda service department ever since I purchased my vehicle and have always had great experiences. Unfortunately this last service was so extraordinarily terrible that it has prompted me to write this feedback. My vehicle drop off appointment at 8:30 am started off good. My advisor was a new hire gentleman named Arnel who did a nice job of checking me in. He told me an A1 level maintenance should take only a couple hours but because they were busy, it might be a bit longer. At 3:30 pm I called to check in the status of my car because I had not heard from you guys. I’m accustomed to getting a text or call from the advisor letting me know my car is completed or asking me permission to do extra work. After I was told my car was already completed, I asked to have the document and payment link texted to me so I could review and pay online. I was sent a financing link without any other options to pay. I got to the service department at 5:40 pm and asked the first female agent I saw standing by the cashier’s desk if I could pay for my car. She said I had to wait for my service advisor Arnel. I waited for about 5 minutes wondering if Arnel had already left for the day and why couldn’t someone else just take my payment. Perhaps you guys have protocols but it was very frustrating for me as a customer to not know what was going on. Finally that same lady who told me to wait for Arnel asked another female agent to “close out the ticket for Arnel.” The lady who helped me couldn’t find my keys and then she couldn’t find my car. Finally when I did get my vehicle, I noticed my car dashboard still had the wrench indicator light and A1 maintenance minder blinking. I hailed down a technician and he apologized saying they were very busy today. He reset my dashboard. When I got home I took a look at the multipoint inspection checklist and I was aghast at what I read. I feel like the technician that did this was just checking off a list without actually doing any inspections, probably because the service department was swamped. The last time I took my car in for my B service, I was told my front brakes needed to be replaced and my rear brakes would need to be replaced soon. I went to BrakeMasters after that service to replace my front brakes only. According to your technician, my rear brakes miraculously do not need to be replaced any longer. I can only conclude that either my previous technician was wrong about my needing rear brakes or the technician today didn’t even look at my brakes. I understand the service department is busy and short staffed. My issue is that I was allowed to make an appointment to get my car serviced but then was rushed through. I am really disappointed. If that’s the level of customer service this dealership is providing, I will be doing business elsewhere, including the purchase of my next vehicle.

Nancy Soria was amazing, her customer service was outstanding. She is the reason I will shop at Diamond Valley Honda when I need my next vehicle. I live almost 3 hours away and the way she treats her customers is outstanding.

Satisfied

Service staff was rude!! 10 mins before anyone even acknowledged I was there. Ulysses was the only decent one there and he wasn’t even my advisor. The female I had was full of attitude. Asked my name 3x, I spelled it for her 3x and then proceeded to pronounce it as if I didn’t know how. When I went to ask how much longer she avoided eye contact until Ulysses helped me. Three rolled her eyes when I told them it’s been almost 90 mins and I had an appt. This is the 4x we’ve been there, the previous 3 my daughter waited 3 hrs and had an appt. Whoever my advisor was… needs a course in customer service.

Great experience. Promised and delivered as stated.

I am very thankful with Danielle’s customer service. She was able to accommodate my work schedule. I will definitely be returning to do my oil change with you guys. Thank you!!

I always love coming here everyone greets you with smiles and wants to help you right away! Jesse is great.!

Jesse **** was great n helpful ????

Wry nice and work was completed when he told us. Nice young man

Very informative and helpful.

Ulises provides exceptional service! He’s my go-to every single time! Thanks guys.

Completely satisfied