I was pleasantly surprised to have the issue with my Apple CarPlay, resolved due to a manufacture recall, so all costs were covered. FYI, the mechanic accidentally left a socket wrench in my vehicle, which I will mail back to the service department.
7/19/2023
Dennis S. VERIFIED CUSTOMER
Franky was very helpful explaining what was needed for our vehicle. He was professional yet congenial. Very much satisfied. The Spatola family.
7/18/2023
Richard S. VERIFIED CUSTOMER
Well done. Car runs like new again.
7/18/2023
Jennifer T. VERIFIED CUSTOMER
There was recommended work that they did not notify me about until pick up. Now if I wanted to get those recommended items fixed I need to schedule another appointment when they already had my car in for maintenance.
7/17/2023
Celia S. VERIFIED CUSTOMER
Nancy is straightforward and I can appreciate that in an economy that is so unstable and therefore, unnecessary expenditures on my vehicle is gratefully appreciated!
She is quick to greet you as you walk in and prompt in checking you out to get you back on the road.
I am happy to see a consistent face when I return my vehicle for service!
7/16/2023
Irma H. VERIFIED CUSTOMER
thanks for the good service
7/16/2023
Erna S. VERIFIED CUSTOMER
Nancy was extremely pleasant and helpful. She went out of her way to help me get in and out before time as I have a sick husband at home. Nancy was VERY pleasant and professional.
7/15/2023
Evelyne D. VERIFIED CUSTOMER
Provided excellent service.
7/15/2023
Sarah R. VERIFIED CUSTOMER
Franky, I think the person we saw behind the computer, was great. The actual service however was not. I got an oil change about 5 hours ago with a multi-point inspection that said everything is good except that I needed a new battery. The car has been sitting in our driveway since we came home. Now we find that the car has leaked out a LOT of oil. The car has made a huge puddle of oil and it’s still continuing to drip out. I called the dealership right away as I am frantic and anxiety running high. They said they are too busy to come by tomorrow and will only squeeze it when they have time. They also said if it’s not the oil change, they will charge me. How is that possible? My car only needed an oil change, service did an inspection and said only the battery was wrong, now my car is broken like this. Now I might have to be charged? Omg. I feel terrible and stressed out already and this just makes me feel the worst! Not to mention I have to cancel all my plans for our family day on Saturday.
7/15/2023
Ronald B. VERIFIED CUSTOMER
Great job
7/15/2023
George D. VERIFIED CUSTOMER
Good service
7/14/2023
Julio G. VERIFIED CUSTOMER
We were told that we were going to get a second key for the Pilot we purchased about 3 months ago & we were just given the fob without a key, that was not what we were told. Customer service was also bad (rude)
7/14/2023
Michele C. VERIFIED CUSTOMER
Fast service!
7/14/2023
Laniesha S. VERIFIED CUSTOMER
Ulises once again always takes good care of me and lets me know of any findings that may have been found a suggestions to keep my vehicle running safely on the road. Thanks Ulises.
7/14/2023
Norma T. VERIFIED CUSTOMER
Every time I have a problem with my Honda everyone including Jesse are always very pleasant easy to talk to. Thank You Jesse
7/13/2023
James G. VERIFIED CUSTOMER
Mr Sperriko took his time to fully explain the inspection results and provided excellent service in keeping us informed. Great job! Thank you.
7/13/2023
Darlene H. VERIFIED CUSTOMER
Nancy is wonderful customer service's number one always take care of me make me feel very important each time I come in there questions I have she answers on she make sure things get done I love her as my customer service I will always come back to her every time I love her She always make sure that I get everything I need explain everything in detail to me I'm always satisfied when I leave there I really appreciate her customer service
7/13/2023
Michael T. VERIFIED CUSTOMER
I appreciate Honda's service very much. Ulises Flores-morales is very nice and very helpful. Would I Recommend anyone there, yes, 100 %, yes. Thank you very much Diamond Valley Honda
7/13/2023
Inez D. VERIFIED CUSTOMER
I called Friday to make sure it was ok to bring it in Saturday morning. Rudly I was advised by him that my car will not be seen till Monday. Let's put it this wat, everyday my car was there I received a different answer. And yes from him, the same person. Then I was told ny another employee that they tale vare of their employees before the customer. Than I had an employee while I was waiting for my car to be towed to a different dealership as I was speaking to the manager his name was Demetrius was laughing at the manager behind his back.
I'm very upset.