Jorge was great and really helped me out. He was very empathetic to me regarding the sticker shock of a price and went out of his way to save me a few hundred bucks and I really appreciated him doing that
4/15/2026
Gerard G. VERIFIED CUSTOMER
Alfredo went above and beyond
but none the less south bay Toyota team for me is the best. Helpful, accommodating and professional staff.
4/14/2026
Gilbert G. VERIFIED CUSTOMER
Thanks South Bay Toyota, completely satisfied.
4/14/2026
Teial D. VERIFIED CUSTOMER
The good: All the staff was very welcoming and nice, inside waiting area was clean, loved the checkout process on the other side of the building which made it less chaotic.
The VERY bad: Why did the service quote a $2361 price for a 30k service on a 2 year old car??? That is simply RIDICULOUS and I was offended! He mentioned a new system that they were using and "this is what it recommended". That is total BS. Who would apy $2300 for service on a 2year old car and for him to say it was "standard" was BS. I even googled average rates for that car in Los Angeles and came up with worst case of ~ $900. The person who made my appointment quoted me around ~ $257 or somewhere like that, but it was definitely under $300. So now I'm going to probably not come back unless it's for a recall. Don't try to be suggest work that isn't required. This is why people detest car dealerships because they are so dishonest. Up until now, I really had high praises for South Bay Toyota, but after today, I will no longer go there nor recommend it to anyone. Do better!
4/14/2026
Patrick C. VERIFIED CUSTOMER
Service Dept did a great job
4/13/2026
Luis H. VERIFIED CUSTOMER
Fantastic
4/12/2026
Robert P. VERIFIED CUSTOMER
My Service Adviser Angel is awesome!
4/12/2026
Troy W. VERIFIED CUSTOMER
The new system is pretty awesome
4/12/2026
Clete W. VERIFIED CUSTOMER
Thank you for the timely service. I mentioned I had to be at work by 5:30 John made sure my car was ready by 4:30. I was very appreciative.
4/12/2026
Kimberly C. VERIFIED CUSTOMER
He always nice polite and advises u with what is needed and explain throughly so u can understand the need of the service.
4/12/2026
Jerliyn H. VERIFIED CUSTOMER
William is wonderful! Glad he was assigned to me since my previous favorite service advisor retired and the next favorite moved on up the food chain. William clearly loves his job and he handled the stress of the new system launch with grace and good humor. He is an asset to your organization!
4/12/2026
Luis H. VERIFIED CUSTOMER
Great service and professional attention
4/12/2026
Ricardo C. VERIFIED CUSTOMER
Great service fast and friendly thank you John.
4/12/2026
Jose L. VERIFIED CUSTOMER
Best customer service William Bermuda Bermudez it’s a great Service Adviser so happy to do business with him. Make me feel I was part of the family. Thank you so much.
4/12/2026
Marco G. VERIFIED CUSTOMER
Perfect service
4/12/2026
Satako M. VERIFIED CUSTOMER
Good job
4/12/2026
Don E. VERIFIED CUSTOMER
Customers with appointments should be in separate lines at 7am and should be seen on time (lane #1?). My appointment was at 7am and arrived at 6:30am. I was listed at #10.