First timer here at Toyota Southbay. everyone was welcoming and the advisor John was very attentive and helpful. I appreciate the constant communication on the status of my car. He did not give false promises on the pick up time of my car- but instead, He was very prompt.
Thank you for a great experience. You gained a loyal customer. Keep up the good work.
4/18/2026
Sidney M. VERIFIED CUSTOMER
Appreciate you John Agahan & So Bay Toyota Staff
4/18/2026
Sofia C. VERIFIED CUSTOMER
Gracias Don Ángel por su asistencia!! muy buen servicio.
4/18/2026
Trish B. VERIFIED CUSTOMER
Excellent Service.
4/18/2026
Theresa P. VERIFIED CUSTOMER
A. Martinez and Damien were very helpful. They are professional in their job. Always satisfied with them. T. P.
4/17/2026
Megan J. VERIFIED CUSTOMER
Thank you John for helping me service my car and make sure its safe to drive.
4/17/2026
Monty M. VERIFIED CUSTOMER
John is a terrific advisor who understands the automotive industry, is honest, diligent, and sincere in his dealings, and looks out for his clients. I always recommend him and will continue to do so.
4/17/2026
Bryan N. VERIFIED CUSTOMER
This is the second time servicing my car at this location. My first problem is not with the advisor, it's with the employee that brings my car to the front after service is finished. When I give him the paperwork to get the car, the papers are neat and uncrumpled. When I get the car, he gives me back the paperwork half crumpled up. I don't know what possible reason why he does this but it's unprofessional. He did the exact same thing the last time I was there. Also, the wait time to complete the service was very long for just minor service. Finally, I didn't appreciate the courtesy provided at this dealership. They offer shuttle dropoff but no pickup. No complimentary car wash. And the fee just for a mechanic to diagnose a problem seems too high. I will be looking elsewhere to resolve the ongoing issues.
4/17/2026
Renee B. VERIFIED CUSTOMER
Professional, attentive to detail, personable.
4/17/2026
Annet A. VERIFIED CUSTOMER
I appreciate the service it was really good during business with you.
4/17/2026
Karen C. VERIFIED CUSTOMER
Excellent communication and service. I never go anywhere else!
4/17/2026
Melinda B. VERIFIED CUSTOMER
There was minor hiccup with the authorization of services however Erik made it right. I appreciated how he understood my concern. Thank you so much.
4/17/2026
Philip S. VERIFIED CUSTOMER
John Agahan has been my trusted service advisor @ South Bay Toyota for several years. His professional & personal, friendly level of service has made my every service visit a very pleasant and valued customer experience! John has my Five Star rating ⭐️⭐️⭐️⭐️⭐️ P.Sato, Customer
4/17/2026
Shyann V. VERIFIED CUSTOMER
Super helpful thank you!
4/17/2026
Ugochi N. VERIFIED CUSTOMER
John is the best ????. He deserves an award
4/16/2026
Mike B. VERIFIED CUSTOMER
Great quality customer service
4/16/2026
Jemila P. VERIFIED CUSTOMER
John was helpful with numerous updates and empathic regarding my family needs which required travel out of state.
4/16/2026
Debra T. VERIFIED CUSTOMER
I want to say Thank you. You all have taken care of my car for 10.5 years. The service you provide is outstanding. From the guys who get the vitals on the car, John who explains every thing so I can understand. The gentleman who drives the shuttle and the young ladies who help at the front desk. Everyone is friendly, kind and seem happy in their work. Such positivity comes from people who clearly like their jobs. Oh and least I forget the mechanics who I never see but always return my car in excellent condition. Thank you all and keep doing what you do so well.
4/16/2026
Lidia S. VERIFIED CUSTOMER
There was a bubble left on my right front window, although small. Not good