You guys do a great job and conveniently located to my home
4/10/2026
Debra M. VERIFIED CUSTOMER
ERIK SANCHEZ GOOD CUSTOMER SERVICE VERY NICE HELPFUL YOUNG MAN. GOD BLESS HIM.
4/10/2026
Melvin S. VERIFIED CUSTOMER
Top notch service from John. Thank you John!????
4/10/2026
Donna W. VERIFIED CUSTOMER
John is very helpful in his diagnosis of my car, in his explanations and advice. I truly appreciate him and his seevice.
4/10/2026
Ana H. VERIFIED CUSTOMER
I love taking my car here.all ways so helpful
4/10/2026
Joel C. VERIFIED CUSTOMER
I was not completely satisfied with my experience. 2 out the 3 complaints were addressed. The compliant about fixing the missing driver side mirror cover was not addressed. I was told that there might be a replacement in the beginning but there was no resolution communicated to me or anything written in the documents given to me at the end when my vehicle was ready for pickup.
4/10/2026
Karin A. VERIFIED CUSTOMER
John Agahan is so knowledgeable and experienced as well as gracious & friendly. He is thorough in his evaluation of what is needed for the cars and helps me anticipate the costs for service or repairs. I completely trust John and he is the main reason I continue to service my vehicles at South Bay Toyota. Thank you.
4/10/2026
Rachel B. VERIFIED CUSTOMER
Alfredo is the best. He is professional, friendly and upfront about costs and has gone out of his way several times to provide great customer service.
4/10/2026
Peter O. VERIFIED CUSTOMER
Very experienced and professional customer support agent
4/10/2026
Karla E. VERIFIED CUSTOMER
I am very satisfied. The only thing I would suggest it explaining the flow at your facility. It was my first time and I felt a little lost from drop off to pick up. I did ask for guidance and everyone I encountered was friendly and helpful. However a text messages with simple instructions would have been great!
4/10/2026
Gregg I. VERIFIED CUSTOMER
Wait time to get checked in seemed long, mainly because there was little indication of where you were in the process and you didn't know whether they forgot you or didn't notice you coming in.
Coffee and lounge were good. I liked being able to approve suggested maintenance through my phone. Checkout and pickup after notification was fast.
4/9/2026
Atef S. VERIFIED CUSTOMER
None
4/9/2026
Veronica M. VERIFIED CUSTOMER
Es una persona excelente con buen trato hacia las personas con una gran amabilidad y respeto
Gracias ????????
4/9/2026
Bevan W. VERIFIED CUSTOMER
I'm completely satisfied with my service experience with John, he's been taking great care of my Truck since 2016.
4/9/2026
James T. VERIFIED CUSTOMER
Eric was great. Good listener & communicator for my service needs. Thank you.
4/9/2026
Salah A. VERIFIED CUSTOMER
Exactly
4/9/2026
Robert R. VERIFIED CUSTOMER
Very informative and professional
4/9/2026
Juan G. VERIFIED CUSTOMER
Highly recommend Erik in service
4/9/2026
Alexandra C. VERIFIED CUSTOMER
Found a scratch on steering wheel
4/9/2026
Atsushi W. VERIFIED CUSTOMER
They told me it will take 2.5 hours. Waited 5 hours, no call or text. I called the service department trying to get just estimated time but I was redirected to voicemail 3 times. Finally got text after 5.5 hours saying "how can I help you". My car was ready after 6.2 hours...