South Bay Toyota Auto Repair Service

He was very helpful and made my visit easy

John is the best!

Very professional and very good customer service from beginning to end.

Nobody told me anything about the car Neither talked with someone to discuss issues founded Everything was on line First time in this dealer service

You guys have an amazing service thank you

I don’t know who Luis is. I worked with John and Cameron

Thank you for the job from toyota.

Excellent experience. Alfredo is always a pleasure to deal with and the work and care of my care is outstanding.

I’m really hesitant to write this review, but I wanted to share my experience at the South Bay Toyota service department. I brought my 2024 Toyota Sequoia in for regular maintenance and arrived around 9:00 AM. Chris assisted me and explained the maintenance my car would need that day. Since I have a service agreement plan that we paid $5,495 for, I expected most or all of the maintenance would be covered. Chris originally mentioned that it was a slower day and that the service would take about two hours. I left my car around 9:20 AM and returned at 11:30 AM to pick it up, but it was still not finished. Chris came out twice to apologize and explained that replacing the spark plug part was taking longer than expected. The work was finally completed around 2:30 PM. What disappointed me most was receiving a bill for $791 without having been clearly informed beforehand that the maintenance would cost that much. I understand unexpected issues can happen, but I wish I had been given a clearer explanation about what services were being performed, what was covered under my service contract, and the estimated cost before the work was done. The long wait was frustrating, but the lack of communication and cost transparency was the bigger issue for me.

I’m always satisfied with my car service at South Bay. Thank you.

Excellent service

Nice person

I've almost dealt with John for my maintenance requirements. John never fails to satisfy my needs.

Since I got 2 new tires, I didn't need tire rotation. John made note but 2 new tires were placed on front.

He’s the best!

John is always considerate and respectful. He is knowledgeable about Toyota products and what problems or solutions our car needs.

New issues after software update

Always excellent service from John

Your finance manager, super cool because of him, I able to get ca. Thanks to him an his team. Masood

When placing things back in my vehicle care was not taken and there was a spill leaving my car smelling now.