John Agahan has been my trusted service advisor @ South Bay Toyota for several years. His professional & personal, friendly level of service has made my every service visit a very pleasant and valued customer experience! John has my Five Star rating ⭐️⭐️⭐️⭐️⭐️ P.Sato, Customer
4/17/2026
Shyann V. VERIFIED CUSTOMER
Super helpful thank you!
4/17/2026
Ugochi N. VERIFIED CUSTOMER
John is the best ????. He deserves an award
4/16/2026
Mike B. VERIFIED CUSTOMER
Great quality customer service
4/16/2026
Jemila P. VERIFIED CUSTOMER
John was helpful with numerous updates and empathic regarding my family needs which required travel out of state.
4/16/2026
Debra T. VERIFIED CUSTOMER
I want to say Thank you. You all have taken care of my car for 10.5 years. The service you provide is outstanding. From the guys who get the vitals on the car, John who explains every thing so I can understand. The gentleman who drives the shuttle and the young ladies who help at the front desk. Everyone is friendly, kind and seem happy in their work. Such positivity comes from people who clearly like their jobs. Oh and least I forget the mechanics who I never see but always return my car in excellent condition. Thank you all and keep doing what you do so well.
4/16/2026
Lidia S. VERIFIED CUSTOMER
There was a bubble left on my right front window, although small. Not good
4/16/2026
Denise K. VERIFIED CUSTOMER
John is amazing as always!
4/15/2026
Leobardo R. VERIFIED CUSTOMER
Todo bien
4/15/2026
Dennis L. VERIFIED CUSTOMER
Excellent service!
4/15/2026
Ben J. VERIFIED CUSTOMER
Jorge was great and really helped me out. He was very empathetic to me regarding the sticker shock of a price and went out of his way to save me a few hundred bucks and I really appreciated him doing that
4/15/2026
Gerard G. VERIFIED CUSTOMER
Alfredo went above and beyond
but none the less south bay Toyota team for me is the best. Helpful, accommodating and professional staff.
4/14/2026
Gilbert G. VERIFIED CUSTOMER
Thanks South Bay Toyota, completely satisfied.
4/14/2026
Teial D. VERIFIED CUSTOMER
The good: All the staff was very welcoming and nice, inside waiting area was clean, loved the checkout process on the other side of the building which made it less chaotic.
The VERY bad: Why did the service quote a $2361 price for a 30k service on a 2 year old car??? That is simply RIDICULOUS and I was offended! He mentioned a new system that they were using and "this is what it recommended". That is total BS. Who would apy $2300 for service on a 2year old car and for him to say it was "standard" was BS. I even googled average rates for that car in Los Angeles and came up with worst case of ~ $900. The person who made my appointment quoted me around ~ $257 or somewhere like that, but it was definitely under $300. So now I'm going to probably not come back unless it's for a recall. Don't try to be suggest work that isn't required. This is why people detest car dealerships because they are so dishonest. Up until now, I really had high praises for South Bay Toyota, but after today, I will no longer go there nor recommend it to anyone. Do better!
4/14/2026
Patrick C. VERIFIED CUSTOMER
Service Dept did a great job
4/13/2026
Luis H. VERIFIED CUSTOMER
Fantastic
4/12/2026
Robert P. VERIFIED CUSTOMER
My Service Adviser Angel is awesome!
4/12/2026
Troy W. VERIFIED CUSTOMER
The new system is pretty awesome
4/12/2026
Clete W. VERIFIED CUSTOMER
Thank you for the timely service. I mentioned I had to be at work by 5:30 John made sure my car was ready by 4:30. I was very appreciative.
4/12/2026
Kimberly C. VERIFIED CUSTOMER
He always nice polite and advises u with what is needed and explain throughly so u can understand the need of the service.