My car ended up needing more work than what was estimated. I really think some sort of loyalty discount should be applied. I still need more work done on my car. There must be some sure of offer or incentive.
5/27/2026
Saul M. VERIFIED CUSTOMER
Exelent cervice thank you.
5/27/2026
Mandip S. VERIFIED CUSTOMER
John Agrhan is always supportive friendly kind and helpful I've been dealing with him for more than 20 years
5/27/2026
Doreen B. VERIFIED CUSTOMER
Excellent service. Thank you.
5/27/2026
Craig K. VERIFIED CUSTOMER
Is a very helpful person
5/27/2026
Bernardino C. VERIFIED CUSTOMER
Always very nice service but today I was waiting 5 hours
5/27/2026
Benjamin O. VERIFIED CUSTOMER
Jay was nice, friendly, and very informative.
5/27/2026
Theodore S. VERIFIED CUSTOMER
My power steering fluid was not filled. It was well below the min line.
5/27/2026
Jenifer R. VERIFIED CUSTOMER
The staff was friendly especially Christopher he made sure ever question I asked about my car was answered.????
5/27/2026
Priscilla R. VERIFIED CUSTOMER
South bay Toyota the best!
5/27/2026
Kevin M. VERIFIED CUSTOMER
Very professional and trustworthy. Does not try to upsell or use overly technical language.
5/27/2026
Francisco T. VERIFIED CUSTOMER
Thank you, Eric the only thing can you update the name Silvia Cruz in the future
Because the name appears on the bill is a previous owner of this vehicle. We just got this vehicle two months ago.
Other than that, thank you for helping me get the car as soon as possible
5/25/2026
Anne A. VERIFIED CUSTOMER
I don’t like the grinding noise I still hear when the car is turned off, tho Angel explained it’s normal for this year Prius model.
Paperwork talked about a floor mat instead of the seat panel that was replaced.
I need to come back in for a stale smell that comes out of the vents when I start the car. When is a good time?
5/25/2026
Michael O. VERIFIED CUSTOMER
I was there Friday at 7:25 for a 7:30 appointment to change the oil & filter on my Highlander. I did not leave SB Toyota until 10:40 ...3 hours and 15 for an oil change. Horrible! I will never go back to SB Toyota again for servicing.
5/24/2026
Ruben R. VERIFIED CUSTOMER
Very Professional they make you come back..
5/24/2026
James G. VERIFIED CUSTOMER
Fast servicei in and out good price????????
5/24/2026
Robin G. VERIFIED CUSTOMER
Alfredo is great!
I came back after a full service for a tire to be replaced. He was in contact with me the whole time and took care of me while I was at the service department, but what I am unhappy with is the amount of time it took to put the car in and change a tire. I was there for almost an hour and a half when it takes five minutes to change a tire.
I had an early appointment and I was number 13 in line.
They should figure out a better scenario for when people have quick in and out situations
5/24/2026
Jinshu Z. VERIFIED CUSTOMER
Chris was really helpful and courteous.
5/24/2026
Paul C. VERIFIED CUSTOMER
Team did a great job
5/24/2026
Felicia W. VERIFIED CUSTOMER
Alfredo Martinez was awesome with his customer service and the quickness as to how fast he submitted the claim to have my car fixed. Thank you Mr. Martinez