I will be up there tomorrow. My 4runner came back with several dents on the running boards, white chalky substance on the inside near the glove compartment. My rims were scratched on all 4 tires and chipped in several places. For a $500 service and to come back with a damages, has left me severally upset.
5/20/2026
Rhonda S. VERIFIED CUSTOMER
Exceeded expectations on first visit with my Crown Signas purchased elsewhere. You rock! Ive had vehicles serviced at the Pensacola Honda and Nissan dealerships and you are the top. Keep it up. Thx.
5/20/2026
Stony B. VERIFIED CUSTOMER
Greg did an outstanding job getting my truck in and serviced. He kept me informed of the progress and what all needed to be done. The service took a little longer than expected but that wasn’t Greg’s fault.
5/20/2026
Crystal W. VERIFIED CUSTOMER
Chris was the best if it wasn’t for him I’m pretty sure I wouldn’t have been able to get reservice today
5/20/2026
Elizabeth S. VERIFIED CUSTOMER
Gregg is a total professional and very trustworthy. He is one of the reasons that my dog and I don’t mind sitting for a couple of hours in the waiting room.
5/19/2026
Dawn J. VERIFIED CUSTOMER
During the course of my service appointment I was given an estimate of roughly $1200. I asked if there were any additional fees. I was told taxes would be “maybe another $20.” I was also told that I was eligible for an $80 rebate. Those two things made it fiscally easier for me to approve the unexpected purchase and installation of four new tires as opposed to going elsewhere. I initially came in for an oil change.
At checkout I was told my total was over $1400. I was told at that moment, “oh yeah, the taxes are actually more.” I didn’t like it but services were rendered and I was tired and wanted to go home. I processed the rebate info to Michelin as soon as I got home because I was not expecting to make such a large purchase and would really appreciate some of that money back. I then received an email from Michelin stating that I am not eligible for the rebate because of the promotion that was used to purchase my tires (buy 3, get one for a dollar).
I understand there are exceptions and fine print and mistakes. This is about managing customer expectations. Clear pricing and accountability would be appreciated going forward. I would like someone to reach out to me with regards to my experience.
5/19/2026
John S. VERIFIED CUSTOMER
It was our first visit to Bob Tyler and definitely won’t be our last. Thanks for taking care of my wife’s first service on her 2023 Toyota Rav4. She loves her practically new car.
5/19/2026
Marlin M. VERIFIED CUSTOMER
Smooth experience and staff was courteous and helpful, will highly recommend
5/19/2026
Cleveland S. VERIFIED CUSTOMER
Ryan Christensen is totally awesome. He helps me tremendously with all my problems and all my questions. I would highly recommend him to anybody
5/19/2026
Arthur W. VERIFIED CUSTOMER
Thank you!
5/19/2026
Regina W. VERIFIED CUSTOMER
Brandi was fast and professional
5/19/2026
John P. VERIFIED CUSTOMER
Great service Thank you!
5/19/2026
Diane S. VERIFIED CUSTOMER
Greg is very knowledgeable and takes time to explain what is needed. 10/10 recommend! Thank you for all you do!
5/19/2026
Donald B. VERIFIED CUSTOMER
It would have been helpful if someone had explained what occurred while they had my truck. I know recalls were being done, but when I picked up my vehicle, they just go here you go and give you some paperwork and you walk out the door.
5/19/2026
Brittany C. VERIFIED CUSTOMER
Charles Peavy seemed very knowledgeable and in-tune through the whole process, from check in to check out, he made my experience pleasurable. I appreciate the quick responses on questions I had. I will definitely be requesting him for future appointments! Thank you for the quick and easy maintenance process!
5/19/2026
Christopher C. VERIFIED CUSTOMER
I found Ellen to be knowledgeable, very nice, and did an excellent jobjob keeping me informed. She also applied a couple discounts on my service visit.
5/18/2026
Libby B. VERIFIED CUSTOMER
Cap was the best! He greeted me and informed me along the way! 10 out of 10! Thank you! Libby B
5/18/2026
Diane B. VERIFIED CUSTOMER
Brandi Hughes was great
5/17/2026
Rosemary D. VERIFIED CUSTOMER
I already posted a review on google! My experience last Friday was totally different from the time before. I’m so grateful for Brandi! I always wait there because it’s very comfortable. Brandi kept me informed on how much longer they would need. They have good free coffee available.
Thanks to JB for convincing me to give Bob Tyler another try! He came through my line at the Publix in Beuluh and said I understand you had a bad experience last time. He’s a salesman there!
Thank you all so much
5/17/2026
Rey B. VERIFIED CUSTOMER
I got a text about 10:01 AM that the car is ready for pick up. So I approached cashier desk that I was there to pick up the car. The lady at the desk told me that they will call my name. So I went back to waiting area and wait for my name to be called. It was almost 12 o’clock, and my name was never been called. So I went to the cashier’s desk again and asked what happened and the lady said what is your name? So I told my name and she looked at the file and my receipt was there. So I’ve wasted almost 2 hours waiting to be called. I believe that was a very poor service wasting somebody else’s time. I felt like I was discriminated because nobody ever approached me or talked to me about my vehicle and I saw the other customer being approached by a bob Tyler employee. That was the worst experience ever. And to date I already bought four Toyota vehicle in your dealership. To rate this experience is worst.