Bob Tyler Toyota Auto Repair Service

Woody did a great job. Pleasant and quick check in. Good communication on service progress, and quick check out. Thank you!

Greg is the best service person. Always friendly and efficient.

Woody was very professional in all aspects in dealing with us concerning the maintenance on our vehicle. I would want Woody to also be my maintenance advisor for my next visit.

The Camry last year and this year every service appointment which is only been two, but I have had extra charges. The car wasn’t even four months old and the air filters need to changed which I had the Camry for a year and the air filters never need to change. So that part is a little confusing. Also, I drive a lot and I drove a lot with the Camry and I never needed the tires, balanced or rotated for extra money. So that seems weird as well. I bought the extended warranty to avoid additional costs and that is not working out.

Greg has been my service advisor for many years. I have only positive words to say about Greg! He is great at his job and has a wonderful attitude always.

My advisor Philip Woody was absolutely a 5-star. I'm going to try to get him during my next service appointment.

I am writing to express my disappointment with my experience in your service department today. I was told that the running boards for my new truck were in stock and was scheduled for a last-minute appointment at 2:00 PM. Based on that information, I took time off from work and lost half a day’s pay so I could bring my truck in for the installation. When I arrived, I waited approximately 20 minutes before anyone could determine why I was there or what service I was scheduled for. Once that was finally sorted out, I continued waiting for another hour and a half, only to be informed that the running boards were not actually in stock and that I would need to return tomorrow. This situation has caused a significant inconvenience. Not only did I lose income by taking time off work today, but now I must cancel another appointment and rearrange my schedule again to return tomorrow. To make matters worse, I have never even seen these running boards in person and am trusting that they are the correct ones for my truck and that I will be satisfied with them. Considering they will cost me $1,121, plus a labor rate of $165 per hour for installation, I expected a much higher level of service and communication. What is most disappointing is that no one acknowledged the inconvenience or offered any type of compensation for my wasted time, lost wages, or the need to make a second trip because of an error that was not mine. I have done nothing but praise my new truck and recommend your dealership to friends, family, and coworkers because I have been so pleased with my purchase experience. That is why today’s experience is especially discouraging. At this point, I am more hurt than angry. I simply expected better treatment and a greater respect for my time as a customer. I hope you will review what happened and consider an appropriate resolution. I would appreciate hearing how you intend to address this situation and prevent similar experiences for other customers in the future. Sincerely, Laura E

All expectations were met!

Crystal is one of the reasons we drive Toyotas. Now my Ford loving Father drives a Toyota too and uses Crystal as well!

She was super nice and quick and efficient!!

Great service and outcome! Thanks!

Ellen was kind, professional and knowledgeable. I met her on my first visit to Bob Tyler and will continue to request her every time.

Great service today

Nike was very hard working, excellent customer service

I have always gotten excellent service with my 2010 Tundra. Except for one time when I had my oil changed at Firestone, my Tundra has always been serviced at the Bob Tyler service department. My favorite service technician is Greg. Thanks Mr. Tyler for a well run service department.

Good job making sure my truck is operating correctly. Thank you.

Nick was great. He kept providing me with updates throughout the process.

Perfect operation. The phone call to set up the appointment. The reminders of the appointment. The professional care when arriving and awaiting for the completion. Finally, the feel of receiving my car’s maintenance. I live my Toyota. Toyota has always been the car I have ever bought,

Brandi was friendly, helpful & awesome. Can’t wait to work with her again

Crystal took very good care of us and answered all my questions.