Nick went above and beyond to correct the past disservice that I experienced during my last routine maintenance.
6/18/2026
Nadine F. VERIFIED CUSTOMER
The first 6 months was very rough but I am pleased to say today’s visit was much better thank you
6/18/2026
Maike K. VERIFIED CUSTOMER
Nick was extremely helpful in getting the tire replaced and worked very diligently in trying to get the extended warranty to cover it. Went out of his way to get me a rental car. 5 star service!!!!
6/18/2026
Kristin R. VERIFIED CUSTOMER
The service was done great, no issues. It's the scented stuff that was sprayed in my car that was the problem. It was overwhelming and gave me a headache. I live in Perdido Key so it was a long ride with the windows down most of the time. Please don't spray scented stuff in my car.
6/18/2026
Peggy E. VERIFIED CUSTOMER
Brandy was wonderful in every way. She listened to my problem and handled everything in a very professional manner. I suggest a promotion for her.
6/17/2026
Robert H. VERIFIED CUSTOMER
Phil was extremely helpful and professional! Thank you.
6/17/2026
Donna S. VERIFIED CUSTOMER
Dustin was extremely professional and efficient. She made us feel like valued customers.
6/17/2026
Jodi G. VERIFIED CUSTOMER
Ryan was professional and attentive. Thank you!
6/17/2026
Sherlyn M. VERIFIED CUSTOMER
I liked Nick very much, but I thought the prices your dealership charges were elevated. I chose not to have any work done.
6/17/2026
Judith P. VERIFIED CUSTOMER
First of all I booked with Greg Mann. I pushed my appt back so I could have him and you switched me again to a different advisor---Woody. While he seems to be a nice guy after taking 4 hours since i dropped the vehicle off, "I" had to text "HIM" to find out my vehicle was ready to be picked up. Not good. When I book with Greg Mann...........I WANT GREG MANN. Do better !!! I'm a long time customer, just ask Tony Techel
6/17/2026
Tiffany B. VERIFIED CUSTOMER
Everyone was wonderful. Dustie was amazing.
6/17/2026
John G. VERIFIED CUSTOMER
Chris did a good job in explaining the inspection results and had no problem in answering my questions.
6/17/2026
Christian F. VERIFIED CUSTOMER
Today I had a service appointment with Dusty, total time there was about 2 hours, which is expected at a dealership.
When she eventually told me my car was ready, I was simply handed my repair order and told that my car was ready. I asked about the multi-point inspection, and she stated that everything looked good.
However, I was not provided with the inspection report showing the condition of my brake pads, filters, fluid levels, or any other vehicle health information. I also was not given any recommendations for upcoming maintenance or repairs.
In fact, I had to specifically ask whether the oil change and tire rotation had been completed. Normally, a service advisor would review the work performed and explain any findings, such as, “We completed these services on your vehicle,” or “Our technicians recommend this service in the near future.” Unfortunately, none of that information was communicated during my visit.
This isn’t worthy of a Google review or anything but I just felt like I should make someone aware of it.
I did leave feeling unsure about the overall condition of my vehicle and the services that were performed, repair orders aren’t something I read everyday, they can be difficult to understand.
6/17/2026
Ray G. VERIFIED CUSTOMER
The service advisor was fine, I have no issues with that person. I do take issue with the amount of time it took for an oil change and tire rotation, with a scheduled appoint. A service that should take no more than an hour took three hours. Also, compared to other Toyota dealerships I've been to (Fort Walton Beach, Eastern Shore), the customer convenience area (coffee, water, snacks, etc.), the setup at Bob Tyler Toyota is terrible. Due to the multiple negative experiences at your dealership I will not be back and will pass the details of my experience to anyone who asks.
6/17/2026
Emory M. VERIFIED CUSTOMER
Greg demonstrated respect for the customer. I don't see that alot! I will continue to have my auto service work supervised by him.
6/17/2026
Ira M. VERIFIED CUSTOMER
Complete professionalism from the entire staff.
6/17/2026
Karen M. VERIFIED CUSTOMER
Brandi provided excellent service, one of the best I’ve had.
6/16/2026
Kelly S. VERIFIED CUSTOMER
Crystal was fantastic. Not her fault I went in for a 100ish thousand mile. my initial breakdown of what time do was ABSOLUTELY ridiculous. Brake overhaul fora ludicrous amount if money and ABSO-FRIKKEN-LUTELY unnecessary same with the whole battery replacement GARBAGE fir another couple hundred bucks. UN-PHUCKIN- necessary NOTHING wrong with the battery as a matter of fact it's STILL under warranty. A lot of Pickle and diming. I pretty much got a basic once over and an oil change got a new belt and was charged $750.00 I feel like I was taken advantage of. I won't be back.????