Horne Hyundai Auto Repair Service

Horne Hyundai had me in and out in 30 minutes. They gave me a written report showing everything the did and checked. Then they explained everything to me. It was a perfect experience.

Colby always makes my trip to hyundai to get an oil change a pleasant one. He's an amazing asset and deserves a fat pay raise!

Everything went great

Colby was awesome and let me know everything in a quick and easy manner.

I brought in for security update and oil change and tire rotation. They did the vehicle check filmed very GOOD. I chose to not do anything at the moment, I had other expenses more important, and these were not immediate. I went to get vehicle with wife , I found tire damage I ended up paying for two of four tires you guys ate the other two, I paid for alignment then they told me battery was bad ? They didn’t clean up tire lubricant. I then took car to O’ Reilly and had them do CCA test they said battery was great. I have only used Horne for service this was not the service I expect. I understand things happen I’ve done service for over thirty years sometimes the company has to eat there mistakes and not ask others to pay more.

Friendly, knowledgeable and accommodating. This was my first time with your service department. I must say, they put all other experiences to shame. I’m so happy with my purchase.

Andre Hickman is a fantastic representative

Got in at the reservation time. Got the car back within the time Colby stated. Everything was great.

Service advisor was very helpful!

Effu ient, friendly totally taken cRe of

Ignacio is great as always. I made an online appointment that was mistaken with 4 others at the same time!!! I had to wait 2 hours!! That is nit good business.

Andree is incredibly knowledgeable and seems to really care about his customers!

Not ready to trade for a newer vehicle yet. But when I am I'll contact someone there

Colby was so helpful and professional.

The maintenance video was cool. It made you feel me feel confident that everything noted was completed.

I called the dealership around 1 pm. The service representative advised me to come in asap, after being asked for the soonest appointment I could get. I informed him I had a couple meetings and would leave work early. When I arrived, Colby told me he may be able to get the vehicle looked at but not fixed. I wasn’t surprised of this. I informed him of the prior phone conversation. Colby returned and told me we’d have to make an appointment because he couldn’t get me in. My response was that I’d go to another dealership. He came back with the foreman and was able to get me in. I was told one of the issues couldn’t be fixed if it couldn’t be recreated. I was able to Google the issue and find possible sources of the problem. Thus, it seems to be a common issue because it was listed in various forums and social media. I shouldn’t have to diagnose my own car repair. Also, this issue was present when I came in a few weeks and when I picked up my car last Friday. So, it took three visits to get it fixed. Another disappointing factor is that an a/c issue isn’t taken seriously. Before I was told I could drive the vehicle if parts weren’t in. It was over 100 that week. I informed the team I drive my adult son to work who has a seizure disorder and seizures can occur because of overheating. Today, when expressing being upset about this being my, at least, fifth visit for warranty issues on a car with less than 22k miles, I was told it’s just an a/c issue. I’d like to see Colby driving midday with blaring sun and 90 degrees and having to return to the office drenched in sweat, with a headache and grumpiness. Lastly, my car was kept running the entire time it was there. It went from being able to be driven another 77 mi to 33 mi. I’d think a little gas could be added. I forgot to add I’d texted Colby about the issue and hadn’t received a response. Also, at my last visit, I’d requested an Uber numerous times and it was finally ordered, the building number wasn’t entered so it didn’t show up. When explaining the issue, I was told he couldn’t control Uber. I explained he could control his data entry. I hope my car is really fixed this time. And, I hope the staff learns some empathy. I truly regret this purchase and hope to get out of this vehicle as soon as possible.

Thank you for the great customer service!

Yes, more than satisfied. Michael Saenz is excellent. We are pleased with the new tires, rides like a new car again. That why I keep.coming back. I take great pride with all the cars I have owned over the years.Our 2018 Santa Fe is a pleasure to drive. Doug Veneberg

Colby was great. Very invited and showed great customer service. The services were done very quickly.

You don't really care. For over 2 years you people kept telling me my old car was removed, and it wasn't. Horne management doesn't know how to work with Hyundai Corporate. I was told my car had a recall. I wasted time and money coming up there, only to find my current car did NOT have a recall. It was the old car that was wrecked 2 years ago and destroyed, and shouldn't be in your data base.