Toyota of Murfreesboro Auto Repair Service

I’ve been bringing my Camry for service since relocating to Murfreesboro. As prior they were prompt and cordial. I continue to be satisfied.

Ken had great communication and curious

We've had to bring it in multiple times now. The original complaint I had came in to see yall about I came in with it for monthsss while it was still under warranty, no one claimed they could hear that noise either then BOOM I suddenly bring it in after 100,000 miles and all of a sudden that noise is figured out, now that it's out of pocket and not covered by warranty, so we get that repaired and I get told vehicle shouldn't make any more noises now, should be like BRAND NEW, to let yall know if it does, so I drive home listening for any noises sure enough original noise is still happening + new & even WORSE sounding noises we've never heard before, example that screeching as heard in the video. Not only that but we've been supposed to take it to KIA to get headlight bulletin taken care of but we keep having to bring it back to yall (been pulled over twice for the headlight issue thankfully by understanding police but still!) this has caused many many inconveniences, we're also getting ready to move into new house, the many end of year school events I've had to walk too, work, etc etc...Escalating this immediately.

Too long to just rotate tires. Two hours.

30 minutes for 5,000 mile check up.

Chris did a nice job, thanks!

Part of my dissatisfaction is my part because I assumed the Diagnostic Fee of $159.99 would be factored in to the repair cost since the sensors did need to be replaced. It was not. I have heard that at other shops and just assumed. The other part was I waited for at least 10 minutes for my car before I realized my car had been parked way up by the entrance. I was brought out after paying over $1300 and told they would bring it to me in the covered drop off area. I watched 3 other people after me have their freshly washed and serviced cars brought to them, before I really started to worry about my car. Then I saw it. As I walked up to it at the entrance, I was disappointed to see it wasn’t even rinsed off. I didn’t expect a detailed wash job, but felt I was robbed of a nice perk. I had an oil change as well, so if a perfunctory wash comes with that, I still didn’t get it. If I had not just witnessed 3 other people pick up washed cars as well as see two other washed vehicles pulled into the waiting area, I would have brushed it off. My car had been finished for at least an hour before I was able to come pick it up. Ample time for the once over. Could it be because the Factory clear coat paint job is failing? Another item I am not happy about! One of your service guys told me the Toyota paint jobs don’t hold up (maybe specifically for certain model years?). Basically, sorry, that’s just how it goes! So I washed it by hand after bringing it home.

Chris was outstanding. During my service appointment he kept me updated and went over the inspection in detail at the end of my appointment. He's was very knowledgeable, courteous and professional. He deserves a big thank you from me and Toyota for taking care of customer's the right way.

Neal was very helpful. Service, as always, was great!

Smyrna police pulled me over last night due to a driver side tail light being out. I told him I was just at Toyota this morning? Do u not check these? Fortunately the police officer was understanding and there is always the possibility it blew out later in the day so I will give you grace but wanted you to know as I wasn’t given and overview of what was checked. Thanks! Kim C

Excellent!

At the very least, they should have provided some kind of alignment report or documentation similar to what Discount Tire or other wheel alignment service centers provide after completing the service. Usually, those reports clearly show the alignment measurements before and after the adjustment — for example, values highlighted in red before the service and turning green once corrected. I was not given any documentation, pictures, or alignment printout that would allow me to verify whether the alignment issue on my Toyota Highlander was actually fixed properly. For a dealership service, I expected more transparency and proof of the work completed.

Fawaz goes above and beyond for us. We are always more than satisfied with the service he provides.

Great job. Thanks

Tire Alignment quote given did not include shop supplies. Paul offered $30 credit on Toyota account. Would have preferred refund.

Deandre rocked it again! Thank yall for the exceptional service as always and a clean car to boot.

Great service thank you very much

Always taken care of me ,l appreciate the service always do a great job ,and l always ask for Paul Smith he's always been great jobs always well done ,love my rave 4 .I still like my body shape of this car lt serves me well Thank you!!!

Always get great service from Toyota.

Fawaz Anbar provided an outstanding service experience from start to finish. He was professional, knowledgeable, and made sure all my questions were answered clearly. The process was smooth, fast, and stress-free, and I truly appreciated his attention to detail and customer care. Toyota of Murfreesboro is lucky to have someone so dedicated on their team. Highly recommend working with him!