Toyota of Murfreesboro Auto Repair Service

Thank you

Service Rep advised that I needed a new battery, however they could not pro-rate the price of the new battery, due to the fact that the battery installed by Toyota of Newnan was the incorrect battery for my vehicle (2019 Toyota Highlander). As a result, a new battery was installed by Murfreesboro Toyota and I paid full price for the battery, plus a diagnostic charge totaling $556.43. The Service Rep advised that I should contact Newnan Toyota to see if they would honor their mistake and reimburse me for installing the incorrect battery. So I visited Toyota of Newnan the next day (4/8/26) and met with the Service Manager (Emma). I explained what had happened and Emma contacted the Murfreesboro Toyota Service Manager and they both investigated the matter. After comparing a photo of the battery that was taken out of my vehicle with the newly installed battery - Murfreesboro Toyota agreed that both batteries were the exact same and they had made a mistake. Toyota of Newnan had installed the correct battery, and somehow Murfreesboro Toyota thought it was the wrong battery. The Murfreesboro Service Manager advised Emma that they would reimburse me all the expenses, to include the diagnostic charge, less the pro-rated amount for the replacement battery. As of 4/8/26, I have not seen a pending reimbursement on my credit card.

Y’all are great!

Andrew and the team at Murfreesboro Toyota are fantastic. They do what they say they are going to do. I’ve been completely satisfied with the service provided! 5 ⭐️

Keep her!

Everything was great from start to finish.

Paul has been professional and very patient with me. He has continue to explain in detail to all my questions. As usual the service levels remain high. Thank you.

Purchased car along with maintenance- never had an issue - always had everything done — today I was told no .. I have only 2 service left I was informed one would be a oil change and the other tire rotation They did a 60k check but car is only at 52000( est ) . Was also informed my battery just needs a charge $234+ to charge a battery - a new battery is cheaper ! Then asked if a red car was mine - numbers sticking out of cars in line - I said nope mine is the black one - guy said no the numbers don’t match .. he then sad it must be still back getting washed - told him I didn’t ask for a wash - a mark was left on my hood last time I had one .. so didn’t ever want another . Told me to wait while he locates my car . I said that is my car - that is my license plate number. He then opened the door stated this is my car . No matt covers - no plastic covering seat … the menu wasn’t put back - still showing maintenance required- I hope I have no issues - but will contact if I do - I will be purchasing a new battery elsewhere. My tires can be rotated with who I purchased the new tires with - I am honestly baffled the change in service on my car . I have always gotten service when the maintenance light came on - oil change - filters - tire rotation for 5 years . That is why we purchased the maintenance plan with the new car - that is the way it was explained when we added it

This is Tom Gleason Jenns husband and who brought the Rav 4 in for service I have no issue with Samantha she did a good job. The tech who worked the vehicle I am not impressed with there is spilled coolant in my FWD belly pan. Also I called Samantha this morning to let her know that there is something wrong with the coolant flush that was performed on Monday 4/6. I can hear fluid slouching around coming from under the dash when coming to a stop when the heater is on. The tech more that likely did not bleed the coolant system properly.I spoke with Samantha this morning and asked if you all have Mobile techs who could come to me and fix this problem. She informed that you all do not and do not have courtesy cars you all have an arranged rental cars. I asked if you all will cover the rental fee and she said no that is not dealership policy. She said I can bring the car back in so you all can troubleshoot it. I regret letting your dealership flush my coolant system I was being nice since you all were taking care of the coolant bypass valve recall.

Andrew was very helpful in troubleshooting and getting a part repaired for my grandson’s car which was from out of town.

Great employee!

Samantha is very through about explaining everything up front! No hidden fees or hidden anything. I was there today twice! Once for maintenance and once for new all around tires. It was all done in a very timely manner. And they washed my truck twice!!! Lol Be proud of your Toyota team. A++

Great service experience

Your welcome

I left Toyota after my service and my whole dashboard lights came on

The Service Department ALWAYS gets my truck back to me quickly. The Service Department is excellent!

Everything went well

The customer service is excellent. They are very friendly and knowledgeable. My issue is that I brought my car in because the cruise control was not working. They cleared the codes and cleaned the radar sensor. The cruise control is once again not working.

Great personality and eager to help

Fast service.