Lorenzo was great and very friendly. I always look forward to seeing him when I drop my vehicle off to be serviced.
6/19/2026
Brenda S. VERIFIED CUSTOMER
Staff is always friendly and courteous. Waiting room clean and comfortable. Wait time for car to be completed is very reasonable
6/19/2026
Vasile N. VERIFIED CUSTOMER
Imani Stewart is excelent ,which is a rarity in today s business world .I was lucky to have her in charge of my job .
6/19/2026
Julie P. VERIFIED CUSTOMER
While waiting for my vehicle to be brought around, I used the restroom. During that time, another customer was mistakenly given access to my vehicle and drove it off the dealership lot. My vehicle remained off-site and in the possession of another customer for more than thirty minutes before the error was corrected.
While I initially tried to be understanding, the longer the situation continued, the more concerning and unacceptable it became. I ultimately lost confidence that the matter was being handled with the urgency and seriousness it warranted. I continue to struggle to understand how a breakdown of this magnitude could occur, resulting in another customer being allowed to take possession of my vehicle and leave the premises.
I have already spoken with Pat Foran regarding this incident. However, given the severity of what occurred, I am requesting a direct follow-up from Reggie Moore, General Manager.
6/17/2026
David V. VERIFIED CUSTOMER
Very polite. Answered my questions and advised me that he would document my concern about the doors dropping when opening them and that I need to make another appointment to address this concern.
6/17/2026
Kaitlyn C. VERIFIED CUSTOMER
Mr Lorenzo was very nice and it was an easy process! He made sure my vehicle was done is a timely manner.
6/17/2026
Robert S. VERIFIED CUSTOMER
Quick and easy
6/17/2026
Dana W. VERIFIED CUSTOMER
As of 6/142026 my horn is blowing low and dull and my headlights is very dim. Now I just got a new alternator and battery I should not be having this problem. Also why zip ties was used to put shield back under car, there were no screws at the dealership plz give me a call
6/17/2026
Nardia E. VERIFIED CUSTOMER
He was great
6/16/2026
Herman M. VERIFIED CUSTOMER
Imani was extremely helpful today.
6/16/2026
Robyn B. VERIFIED CUSTOMER
I have a physical disability. When I arrived, I had to stand outside until the attendant recorded my mileage and... it took about 5 minutes that I had to stand, in pain. I then walked inside to a very rude and unprofessional service attendant, standing. His attitude and appearance were horrible! He did not listen well, and I am still standing, in pain. When my car was ready, he did not come to me to let me know as he did other guests, he yelled my name from his desk! It took so long to check out and he did not/could not explain the additional charges! I was not given my coupon discounts...just an overall bad experience! Your service guy, aside from being unprofessional, his appearance was also horrible! His hair was not combed, dandruff on his black jacket, torn sleeve...horrible experience! To top it off, my car was not washed!
6/16/2026
Emiliana T. VERIFIED CUSTOMER
Great job
6/15/2026
Elita H. VERIFIED CUSTOMER
Lorenzo was both professional and personable.
6/15/2026
Ron P. VERIFIED CUSTOMER
Thank you Lorenzo!
6/14/2026
Laranda H. VERIFIED CUSTOMER
Lorenzo was helpful, polished and professional. Unfortunately, men in car dealerships can be annoying to deal with-- 'mansplaining' and addressing us as 'hon.' Lorenzo was the opposite; courteous and pleasant. It was very nice to be treated professionally. I came there a few months back and the other tech who works there was the same.
6/14/2026
Alicia S. VERIFIED CUSTOMER
Horrible communication.
6/13/2026
Manuela C. VERIFIED CUSTOMER
Great service and provided very detailed information about the work performed
6/13/2026
Brad P. VERIFIED CUSTOMER
Lorenzo was very friendly and answered all of my questions.
6/13/2026
Rafael N. VERIFIED CUSTOMER
I was very satisfied with the service I received from Pat Foran. He was professional, helpful, and made the entire experience smooth and stress-free. He answered all my questions and kept me informed throughout the process. I truly appreciate the excellent customer service and would highly recommend him to others. Thank you!
6/12/2026
Ben W. VERIFIED CUSTOMER
Lorenzo Mitchell gave me the best possible service I could have asked for. He communicated the whole time. When there were delays, he let me know, and I never felt like I was in the dark. He was kind, respectful, and friendly. I recommend him very highly as an outstanding employee of Kia.